Location: Any UK Hub + Hybrid 
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours:  Full time 37.5 hours per week – Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

 

What you’ll do

We are looking for a Senior Operations Manager, who will be accountable for the delivery of all engineering and project related activity on the Scottish Power Energy Networks (SPEN) contract.  This covers all provision activities within projects, smaller MACD (Move, Add, Change, Delete), maintenance activity, 24/7 support/monitoring and 24/7 fault response for engineers to site. 
 

This is a critical role leading on provision of the technical resources that will deliver and operate end-to-end solutions for the SPEN customer.  
 

The Senior Operations Manager will ensure that, during the design phase, input is provided into the solutions being proposed to ensure right sizing of resources and assist in identification of risks and caveats. The role holder will also ensure that all available resources will be managed to meet current and future demands of the business.    
The Senior Operations Manager will be responsible for managing the Professional Services budget allocated to the SPEN customer, as well as demand planning, capacity management and implementing predictable, sustainable and scalable tools and processes.  
  

The right candidate will be a high calibre individual with a background and extensive experience in technology operations for large scale customers. They should be capable of setting the strategy for the team but also be comfortable in operating in a ‘hands on’ fashion with an affinity for the execution phase of each delivery and in life/assure activities.   
  

Who you are

 

Conceptual agility, being able to form and present highly complex concepts to a wide audience Ability to build influential and effective relationships with senior business stakeholders Significant experience of the Telecoms Fixed access market Proven track record for managing resource for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience  Knowledge and experience of IT / Telecoms delivery and service / support methodologies (e.g. ITIL) Technical Master’s degree or equivalent  Proven leadership experience with a track record of managing large operational teams Strong business process framework knowledge (ITIL preferable) 

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

Together we can 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
 

 

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