Transcom is looking for talented individuals like you to join our awesome team! Be the next Senior Operations Manager for our Transcom Bacolod site.
Join our Transcom Family as a Senior Operations Manager!
The Business Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery and client interaction.
Reporting directly to the Contact Center Manager the Business Manager achieves his/her targets with the assistance of all Transcom support functions. The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.
The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:
Profit and GrowthDeliver accurate data to produce the forecast
Develop realistic budgets
Ensure consistent financial follow-up
PeopleDefine needs for Team Leader recruitment in conjunction with HR.
Be in charge of Team Leader development and support, and define Team Leader training needs.
Set and follow up on quality and quantity targets for the allocated Clients/projects.
Promote teamwork.
Ensure that employee satisfaction is high and attrition is low within the allocate production unit.
Develop and maintain effective performance management.
Lead by example.
BusinessHave a deep understanding of the price structure and the profitability goals of TWW.
Ensure that price structures are communicated and understood by every member of his/her business unit.
Proactively respond to variances in targets and service levels.
Prepare and/or support preparation for commercial negotiations.
Ensure that profitability is calculated accurately prior to agreement and all costs (including capital investments) are accounted for.
Plan and implement expansions to current business.
Plan for and implement new businesses.
Drive negotiations toward agreement ensuring TWW risks and profit objectives are covered at all times.
What we are looking for:
To be successful in this role you must…
Hold a university degree or professional experience.
Have a proven and successful track record of effective leadership with Commercial and/or Operational responsibility in the CRM or a closely related industry
Have Client Relations and/or Sales contact experience
Have a good understanding of CRM best practice and markets
Manage your time effectively and be focused on setting clear objectives and priorities.
Have experience with P&L management and associated financial practices
Have worked in a performance driven environment before.
Speak English at a “good” level
It will help if you…
Have worked for a CRM outsource business
Have experience in direct/consumer marketing
Have direct/consumer marketing, CRM or business administration qualifications
Run your own business
Have other language skill including English
What's in it for YOU!
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!
Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service
What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.