Position Summary

We are seeking a dynamic and data driven Business Project Sr. Advisor to join our team. This role is pivotal in creating innovative solutions that enhance customer self-service capabilities and streamline the employee experience. As the Business Project Sr. Advisor, you will be responsible for providing expert guidance and strategic counsel to project teams throughout the project lifecycle ensuring alignment with business objectives by offering insights on feasibility, risk mitigation, and successes, while collaborating with stakeholders to optimize project outcomes and deliver successful results. You will serve as the liaison between the operations team and the technology team, ensuring that new technology solutions effectively address operational challenges.

Responsibilities

Collaborate with the operations team to gain a deep understanding of operational problems and ensure that problem statements are accurately defined.Conduct thorough analyses to identify root causes of operational issues using methodologies such as the 5 Whys, Fishbone Diagrams, or other root cause analysis tools.Uncover underlying issues and develop a comprehensive understanding of the problems.Work closely with the technology team to brainstorm and identify potential solutions to the identified problems.Evaluate proposed solutions to ensure they are aligned with the identified problems and will effectively resolve them.Coordinate and manage rapid test and learn pilots to evaluate new technology solutions.Develop pilot plans, including objectives, timelines, and success criteria.Monitor project progress, identify potential risks, and implement mitigation strategies.Gather and analyze feedback from the operations team during and after pilot implementations to assess the effectiveness of the solutions.Create comprehensive presentations and deliver updates to leaders on the progress and outcomes of technology initiatives.Collaborate with stakeholders to establish KPIs to measure the success of technology solutions.Understand financial drivers and ensure that solutions are cost-effective and align with budgetary constraints.Lead change management efforts to ensure smooth transitions and adoption of new technology solutions.Speak fluently in both technical and operational contexts to bridge the gap between technology and operations teams.

Qualifications

High School Diploma or GED required. Bachelor’s and/or Advance Degree preferred8+ years of experience working in a large-scale operations environment, technology solutions, or project management role required.Strong experience with overseeing technology driven projects, including developing project plans, timelines, and managing resources required.Advanced proficiency in MS Office Suite, in particular Excel and PowerPointFamiliarity with agile methodologies and rapid prototyping.Proven experience in coordinating and managing pilot projects.Demonstrated ability to understand and document complex requirements.Knowledge of customer self-service technologies and employee experience platforms.Experience with root cause analysis and solution identification.Experience in establishing KPIs and understanding finance and workforce planning drivers.Strong analytical and problem-solving skills.Excellent communication skills with experience in presenting to Senior Leaders both written and verbal.Ability to work collaboratively with cross-functional teams.Effective time management skills with the ability to prioritize tasks and meet deadlines.Ability to build consensus and drive decision-making.Strong change leadership skills.Extremely detail oriented, with excellent organizational skills

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 109,600 - 182,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.