At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

 

Education, Skills and Knowledge 

Bachelor's Degree or relevant work experience required. Knowledge and experience with Microsoft Windows, Excel and Word is required.  Knowledge and experience with Adobe Photoshop and Email Marketing tools are preferred   Excellent communication skills (written, verbal, and listening) are required along with strong interpersonal and organizational skills    Must be able to take feedback, revise, and resubmit work if necessary   Must exhibit strong attention to detail with the ability to prioritize and complete tasks to meet project needs  

  

Basic Purpose and Objectives 

Provide quality management assistance to projects and oversee onboarding and offboarding of remote staff. 

  

Organizational Relationships 

Reports to:  Scoring Support Manager  

  

Overall Functions and Responsibilities 

Run daily reports to meet project quality goals  Responsible for onboarding and offboarding of remote employees on various Pearson systems  Provide knowledgeable responses to inquiries in a courteous and professional manner  Manage mass email communication to remote employees  Perform problem resolution, troubleshooting and diagnosing of various issues during the administrative process  Maintain and update employee records as necessary  Contribute to on-going department process development and improvement  Responsible for independent resolution to routine issues, and for notifying management of non-routine issues which need immediate attention  Provide complete documentation of issues handled  Perform other related duties as assigned 

  

Working Conditions 

Core work hours: 8:00-5:00 CST Monday through Friday. During temporary peak season, must be able to work up to two weekends a month and up to three nights during the week.  Night coverage ends at 9 pm CST. 

Location: Remote