**Job title:** Order Management Specialist **Your role:** * Monitor sales order flow and customer delivery confirmation through assigned channels and other related policies and procedures. * Manage first line escalations and troubleshooting. * Support ongoing projects as assigned, drive continuous improvement and monitor department performance against KPIS; * Understand the needs of our customers and seek to build customer intimacy, identify improvement initiatives and maximize overall service performance. * Manage incoming calls and respond proactively to customer or sales managers’ enquiries. * Support various initiatives as identified by management, Reporting Tools, and work closely with internal teams from Sales & Marketing, Supply Chain, Complaint Handling and other support functions at arm’s length; * Ensure transactions in our ERP system (SAP) are processed in accordance to documented work instructions, partners contractual liabilities and SOP’s embedded in the QA system; * Customer complaint handling and product replacement execution. * Responsible for master data maintenance (customer, materials, prices, terms and conditions); * Comply with local regulations, company policies, legal requirement, operating procedures, and task assignments; * Reports concerns and solves issues with little supervision in a timely manner. **You're the right fit if:** * 3-5 years order desk / sales support / customer service / back-office experience>Preferably in medical device/FMCG area * Experience with SAP ERP. * Advanced English language skills including written language. * Customer centric and excellent communication and collaboration skills as well as high intercultural awareness. * Passionate about driving change and performing while transforming **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.