The Credit & Collections Analyst is accountable to perform/review the day-to-day shared service credit operations for the region including but not limited to:
review of credit extended to customers within the normal credit review process,
advise and propose the appropriate customer credit limit,
determine if any risk mitigation instrument is required and propose the most appropriate option,
preparation and review of credit requests over threshold values,
development and monitoring of monthly credit reporting and
determination and review of customers placed on credit hold.
MINIMUM REQUIREMENTSBachelor’s in business administration or Professional credit management qualification highly preferred. Relevant work experience advantageous or equivalent combination of education and work experience.
2+ years of international credit experience inclusive of all aspects of credit management and/or cash collections,
Fluent in English as well as German
Knowledge and understanding of overall OTC (Order To Cash) processes,
Experience in analysing data,
Experience working with Emerging Markets preferred,
Experience working with financial instruments, i.e. credit insurance, LC’s, guarantees, etc,
Experience in reading and analysing customer financial statements,
Prior recent experience working in a captive SSC environment preferred,
Experience with 3rd party outsource providers preferred,
Strong ability to interact with internal and external parties at Senior Management levels,
Attentive to detail with a propensity for continuous improvement and standardisation,
SAP ERP experience is a plus,
Advanced Excel skills.
MAIN RESPONSIBILITIES INCLUDE:Perform day to day shared services credit, cash collections and cash application functions within the defined process standards working across captive and outsourced teams,
Analyse and review credit assessment and terms provided to existing and new customers,
Credit management and risk mitigation leveraging financial instruments, i.e. credit insurance, letters of credit, bank guarantee, etc,
Manage the Bad Debt Reserve calculation process and seek for improvements,
Perform collection reviews with the regions as well as the required follow-ups,
Drive cash collections for the portfolio under management,
Analyse and Review the cash collections performance,
Meet the agreed performance measures, KPIs, and goal setting processes,
Prepare and review monthly performance reports,
Oversee the cash application activities performed by the 3rd party provider,
Ensure that the customer payments are adequately allocated,
Assist management in performing, facilitating, and reviewing day to day credit and cash collections activity within the shared services centre and the 3rd party provider,
Have a high level of understanding of the commercial operations, build and maintain an excellent relationship with commercial stakeholders such as Area General Managers, Area Controllers, Regional and Divisional Finance Directors,
Standardise the credit and collections processes and services to the regional shared service organization,
Provide support in the maintenance, review and update of the global standard credit and collections processes, to meet the needs of the shared services stakeholders,
Create, review and maintain Standard Operating Procedures (SOPs),
Evaluate best practices with global peers and develop improvement suggestions,
Assist management in developing and reviewing performance results for credit and accounts receivable processes in the region,
Ensure integrity of internal controls, in partnership with the compliance team,
Support internal and external audit queries,
Provide oversight and support for responses to and remediation of audit findings, across internal and 3rd party outsource service providers, as required.
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