Key responsibilities: + Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions + Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities + Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented + Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes + Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service + Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map + Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities + Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation + Ability to recognize and deal appropriately with sensitive and confidential information + Ability to resolve and support technical and functional issues escalated from other team members and clients + Ensure compliant use of all systems + Support and maintain the client solution workbook and provision functional support as needed + Participate and champion innovation activities to drive continuous improvement + Support and guide project implementations and go-lives + Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role + Participates in projects and activities as needed and assigned We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .