Senior Pensions Administrator We’re hiring! Would you like to be part of a global company? Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? Are you looking for a role that offers you a career path and ongoing development? If this is you, then come and join us at our stunning new offices in Birmingham. This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Birmingham office, giving you the opportunity to connect and work with your colleagues. What the day will look like + Being a SME for processes, clients, systems, and tools and being proficient in processing and checking. + Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions. + Producing and analysing reports as required for internal and external clients and requirements. + Identifying issues with processes handled in teams and driving a process to find and implement solutions. + Implementing changes to tools and documentation needed to support effective service delivery. + Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. + Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation. + Sharing best practice with colleagues through process and tool training. + Taking part in both internal and external audits. + Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager. + Coordinating and participating in projects that will impact the work of teams and domains. What we are looking for: + Pensions administration experience + Team player, who can work to deadlines. + Good communication skills, both verbal and written (by phone and in person) + Numerically competent + Attention to detail and commitment to provide ongoing quality. + A good understanding of Word and Excel. We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career. What’s in it for you + Discretionary bonus + Pension and life assurance scheme + Private medical care + Cycle to work scheme. + Virtual GP and employee assistance programme. + Workplace savings scheme + Free membership to onsite gym and on site café. + Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself . How we support our colleagues As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues to succeed.In addition to our comprehensive benefits package, we are committed to delivering a diverse and inclusive workforce, providing opportunity for all. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-RC1 #LI-HYBRID #LI-RC1 2019-31625 Senior Pensions Administrator We’re hiring! Would you like to be part of a global company? Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? Are you looking for a role that offers you a career path and ongoing development? If this is you, then come and join us at our stunning new offices in Birmingham. This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Birmingham office, giving you the opportunity to connect and work with your colleagues. What the day will look like + Being a SME for processes, clients, systems, and tools and being proficient in processing and checking. + Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions. + Producing and analysing reports as required for internal and external clients and requirements. + Identifying issues with processes handled in teams and driving a process to find and implement solutions. + Implementing changes to tools and documentation needed to support effective service delivery. + Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. + Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation. + Sharing best practice with colleagues through process and tool training. + Taking part in both internal and external audits. + Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager. + Coordinating and participating in projects that will impact the work of teams and domains. What we are looking for: + Pensions administration experience + Team player, who can work to deadlines. + Good communication skills, both verbal and written (by phone and in person) + Numerically competent + Attention to detail and commitment to provide ongoing quality. + A good understanding of Word and Excel. We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career. What’s in it for you + Discretionary bonus + Pension and life assurance scheme + Private medical care + Cycle to work scheme. + Virtual GP and employee assistance programme. + Workplace savings scheme + Free membership to onsite gym and on site café. + Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself . How we support our colleagues As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues to succeed.In addition to our comprehensive benefits package, we are committed to delivering a diverse and inclusive workforce, providing opportunity for all. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-RC1 #LI-HYBRID #LI-RC1