At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The opportunity:
We are currently sourcing Senior People Advisors to join our People and Culture team based in Melbourne. Reporting to the Senior Manager, Employee Relations and People Partnering the successful incumbent will be responsible for providing generalist advice, coaching and guidance to People Leaders and employees on a variety of people matters ensuring that HR service level agreements are achieved, while providing a consistent, timely and professional service to all internal colleagues.
Within this role you will play a key role in the allocation of workflow, cases and tasks across our Tier 1 service delivery and manage the day-to-day coordination of employee’s queries. You will also work closely with the People Partner on business unit specific initiatives and to be involved in identifying efficiencies and operational improvements across the workforce.
To do this successfully you will:
Be responsible for the coordination of workflow within the People Advisory and People Partner Processes within AIA Australia
Monitor and manage query volumes, response times and performance to SLA’s
Be responsible for case management of queries that can be complex in nature and are received through Workday or the People Advisory inbox
Support the People Partner by providing tier 1 support on people matters within specific business units, including the coordination of HR cyclical activities
Provide support to people leaders within the business with performance management and performance improvement plans including relevant documentation
Manage disciplinary processes as required involving performance or misconduct
Coordinate the end-to-end process of organisational job changes
Build and improve the quality of Tier 0 Knowledge Base Articles on Workday and ensure that they remain current, relevant and easily accessible
Conduct job gradings and collaborate with People Leaders to ensure role evaluations are accurate
Coordinate and consult with relevant stakeholders on position management
Act as a custodian of AIA’s culture and our operating philosophy of ‘Doing the Right Thing, in the Right Way, with the Right People’.
Successful applications will demonstrate:
Previous experience in a similar role in HR service delivery
Experience using Workday HRIS will be highly regarded
Tertiary qualification in Human Resources, Business or similar
The ability to partner with People Leaders across the organisation to provide support, coaching and advice
An excellent understanding of generalist HR principles and practices with the confidence to make recommendations and improvements and implement them effectively
Experience supporting leaders with performance management, organisational design and position management
The ability to create knowledge articles, FAQs and HR processes
A results-oriented, service-driven mindset and a willingness to get hands-on when needed.
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someone’s life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
Hybrid working environment
At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.
AIA is different. Are you?
If you want to be part of our collaborative and supportive People and Culture team as part of an organisation that helps people live healthier, longer and better lives every single day, apply via the link prior to COB on Wednesday, 26th March 2025.