Senior People Relations Partner – London, United Kingdom

Hybrid mode – 3 days per week at the office

Office location –Victoria (London)

Western Union powers your pursuit.

​The Sr. People Relations Partner is a seasoned HR professional representing the EMEA region on a global team of geographically dispersed colleagues responsible for managing complex people/employee relations functions across 10+ countries. This regional role ensures compliance with global labor laws, leads workplace investigations, collaborates on global policies and regional handbooks, and oversees end to end processes such as workforce actions, accommodations, and separations across the region, to ensure scalable and compliant operations. By balancing organizational objectives with employee needs, the role directly impacts workplace culture, legal compliance, and risk mitigation. With a focus on strategic planning, global collaboration, and scalable solutions, the position drives fairness, consistency, and alignment with business goals.

Role Responsibilities

Investigation Oversight  

Plan, conduct, and oversee workplace investigations across 10+ countries, ensuring compliance with local laws, company policies, and best practices within one or more regions (to include managing a case load).  Analyze findings, draft investigation reports, and recommend corrective actions or resolutions.  Partner with HR Operations, functional HR leadership, employment law, the business integrity office, legal, and business leaders to address complex and high-risk cases. 

Strategic Planning and Audit/Operations Management

Maintain global systems for tracking, auditing, people/employee relations cases, policies, and investigation, background check, workplace accommodations, alternative workplace arrangement processes for global compliance, as well as proactively drive process improvements in tools and systems. Collaborate with leadership to align people/employee relations strategies with regional and global business objectives.

Workforce Actions and Separations 

Advise functional HR and business leaders on workforce actions, including restructuring, layoffs, and employee transitions regionally and globally.

Lead Cross Functional, Matrixed Project Teams 

Lead initiatives and global projects, including business process mapping, auditing, and ongoing process improvement for workplace accommodations, background check governance, etc. for end-to-end processes in compliance with legal and company standards.   

Role Requirements

10+ years of progressive HR experience, with at least 5 years specializing in employee relations or a related field. Proven track record of managing complex employee relations issues, including investigations, workforce actions, and global compliance. Experience working in a multi-country, multicultural environment. Bachelor’s degree in human resources, Business Administration, Industrial-Organizational Psychology, or Employment Law or a related field is preferred Relevant certifications or specialized regional / global credentials in workplace investigations (e.g., AWI-CH or CFI), are advantageous. Advanced – Expertise in case management systems (e.g., Navex, i-Sight, ServiceNow, HR Acuity) or similar tools) for tracking, auditing, and reporting employee relations cases.  Advanced knowledge of global labor laws and regulations, including accommodations, separations, and compliance frameworks. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities.  To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United Kingdom specific benefits include:  

25 days annual leave – plus 8 public holidays  Comprehensive life & medical cover – including dependents.  Contributory pension plan  Comprehensive corporate benefits 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-LP1 #LI-Hybrid

Estimated Job Posting End Date:

03-14-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.