Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Sr. People Services Coordinator, you will join the newly formed People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employee base on a wide variety of HR queries. You are a highly motivated self-starter who is responsible for developing innovative ways to support our employee population, owning a resolution from notification to closure and defining HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do. You are accountable for identifying and resolving more complex second tier employee queries in collaboration with internal teams and the broader Docusign ecosystem. This position is an individual contributor reporting to the Manager, People Services. Responsibility: Respond to complex HR queries from employees, connecting with internal teams to seek resolution as required Escalate queries requiring HRBP intervention as required Complete onboarding process, and enable employees on day 1 to join the company optimally and efficiently, including welcome and onboarding day 1 presentations Maintain and update the HR Ticketing system (ServiceNow) for Tier 2 queries, ensuring accurate responses and recording of vital information for analysis Generate employee change letters as required (such as job change or promotion) Complete offboarding activities for employees leaving the company such as exit interviews and survey analysis and provide regular feedback and reporting to HR Business Partners on trends Complete all local/regional statutory and regulatory employment filing requirements Carry out vital work authorisation and certification requirements in region Where required by regional authority, complete all necessary wet signature requirements Provide direction and support to managers on performance coaching for their employees, escalating to HRBPs where performance improvement becomes necessary Support HRBPs to track and identify gaps in cyclical people processes such as employee survey action planning, promotions, performance and talent reviews Enter and maintain Workday headcount/position management for each function and region as advised by the FP&A teams Coordinate project support for large scale change programs operated by the business partnering team Provide quality, specialized operational support to business units in order to deliver a value-added HR service Drive completion of mass data inputs/uploads, ensuring data submitted to HR Operations team is accurate and ready for loading Develop and support the growth of other coordinators within the People Services team Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic: BS/BA degree or equivalent in HR or related field 2+ years of HR operations or consulting experience Experience with Workday HCM and associated modules Experience identifying workflow/process improvement within the HR context Experience with Google Suite Preferred: Experience managing and closing complex HR queries Demonstrated ability to deliver exceptional customer service Excellent written and verbal communication skills Strong attention to details and organizational skills Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment Ability to exercise good judgment and discretion, maintaining confidentiality when required Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice