Job Summary: Location: New Zealand Division: Festivals & GA (Universe) Line Manager: Lead Platform Engineer Contract Terms: 12-month fixed term contract (40 hours/week) THE TEAM Universe is a leader in online ticketing for virtual & in-person events. We’re growing fast due to innovations in virtual events and timed-entry ticketing. We solve for large complexity and load, serving some of the biggest names in live entertainment (e.g., Dua Lipa, Metallica, Garth Brooks, Meghan Thee Stallion to name a few) and operating in over 15 countries. We were acquired by Ticketmaster in 2015 which accelerated our growth. With a global team over 30 strong, Universe operates independently with our own roadmap and modern tech stack (including Kubernetes, Docker, Flux, and more) and the financial backing of a Fortune 500 company. Free concert tickets are a cool perk too! THE JOB As a Senior Platform Engineer at Universe, you will apply your passion for technology, thought leadership, and live events in our quest to build a world-class Event Ticketing platform. In this deeply technical and business-minded position, you will report directly to the Platform Lead and help guide our growing team through mentorship and continuous improvement of our platform operations. You’ll be challenged with technically rewarding tasks such as completing our migration to Kubernetes, implementing and monitoring security controls, and optimizing the spend of the IT platform budget. TECH STACK Universe primarily uses Ruby on Rails to serve our application data via REST API to our iOS and Android native mobile apps. Our onsite apps are architected to work seamlessly online and offline through a highly optimized in-app database that supports our most critical features. Our deployment process is fully automated. Our primary datastores are MongoDB, Postgres, and Elastic, though we also use BigQuery. We deploy to GCP and manage our systems with Kubernetes and maintain a continuous deployment pipeline that allows us to ship quickly. Hundreds of thousands of people can come to our site vying for thousands of tickets, so we need to scale quickly and intelligently to handle this demand and prevent conflicts. WHAT YOU WILL BE DOING + Assisting Engineering Leadership with goal setting and strategic planning. + Ensuring junior colleagues are growing professionally through mentorship and challenging projects. + Maintaining our Kubernetes-based testing environment infrastructure. + Modernizing and maintaining our build and deployment process. + Improving our security posture through hardening and education. + Improving our operational metrics and dashboards. + Working with your engineering colleges to define and enforce SLOs and SLIs. + Managing your project priorities. + Building tools to enhance developer productivity. + Driving operational efficiencies within the technology organization. + Monitoring information technology spend across vendors and platforms. Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) + Minimum of 5+ years of professional experience working as a Platform Engineer. + Experience working with productive systems engineering teams and writing high-quality software, along with system rollouts and migrations. + Demonstrated experience with the following technologies and databases: Kubernetes, Docker, Ruby on Rails, Go, Java, AWS/GCP, PostgreSQL, MongoDB, and Redis. + Advanced familiarity and experience with DevOps methodologies. + Proven ability to manage and oversee security and IT operational audits. + Effective communicator, written and oral, as this role will be working closely with people from all over the organization. + An independent, fast-learning, self-starter who takes ownership over solving hard problems. + Empathy and interest in supporting and growing your teammates and yourself via feedback, pairing, and code reviews. YOU (BEHAVIOURAL SKILLS) + Passionate – A love for your craft that pushes you to strive for elegance and quality in your work. + Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. + Inquisitive – A forever student, always seeking to learn and grow with and from your peers. + Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. + Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-NL1 #TMNZ #LI-Hyrbid