Japan ProServe is seeking a new Senior Practice Manager, Shared Delivery Team (SDT) to lead our fast-growing AWS ProServe’s delivery specialists in the Japan market. This leader will oversee the high-quality delivery of a variety of customized engagements with our largest, most strategic enterprise customers. The leader will lead SDT to support the customer segment teams with pre-sales and the scoping, sizing estimating and development of complex, multi-year solutions for customers. The ideal candidate will have a background in Technology-Driven Professional Services, Management Consulting, Strategic Engagement Delivery, Workforce Planning, and Business Management/ Operations, and Partner Management. If you are someone and who cares deeply about building an environment where employees will thrive, grow and achieve their career goals, knows how to thrive in an agile, fast-paced, growth environment, insists on incredibly high standards and are willing to dive deep to get the job done.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

RESPONSIBILITIES AND ABILITIES

* Hire and develop specialised business and technical talent in multiple specialty areas (e.g., Advisory, Engagement Management, Data/Analytics, Application Development, Security, Infrastructure, Migration)
* Responsible for the successful delivery of projects with our most strategic customers across all our specialties.
* Oversee the high-quality delivery of a variety of customized engagements with partners and customers in the commercial and public sectors.
* Work closely with the industry and customer focused practice leadership to allocate out new hiring requisitions by specialty supporting the market demand and planning process.
* Collaborate with the ProServe recruiting team to optimize sourcing, interviewing, and onboarding to meet hiring demands at scale.
* Attract and develop top talent to build high performing teams of Professional Services Delivery Consultants with superior technical depth, and outstanding customer relationship skills.
* Collaborate with our Global Specialty Practice on skills and portfolio development.
* Enable communities and career development for technical specialties.
* Collaborate with enterprise sales managers and practice managers to develop strong customer and partner relationships.
* Drive a consistent project and delivery experience for our customers through our Engagement Manager community.
* Guardianship of project delivery quality across a region (Delivery Quality Bar raisers), providing oversight of engagements, leading scope definition and statement of work development with customers.
* Implement effective delivery mechanism, including centralization, to decrease effort and increase speed for our customer achieving their business outcome.
* Own the customer feedbacks, corrective actions and distributes learnings in a way that continually increased customer satisfaction.
* Document and use completed projects, inclusive lessons learned, to communicate and educate to the entire sales force of the Japan ProServe capability.

Key job responsibilities




We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN