At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.
The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
DUAL North America, Inc. is seeking a
Senior Premium AuditorClassification: Exempt, Full-time
Division: Corporate/Casualty
Reports to: VP Premium Audit
Travel: 15-30%
Work Environment: Hybrid/Remote
Salary: $110,000.00-$135,000.00 + performance bonus eligible
About the role:
DUAL North America, Inc. is seeking a Senior Premium Auditor to join the team. The Senior Premium Auditor role is a key business partner within the company. The Senior Premium Auditor role will work alongside the Premium Audit team to complete audits timely and accurately to support all auditable lines within Casualty business units writing in all US states.
Essential Functions:
Perform General Liability, Commercial Auto, and Inland Marine quality audits daily to meet production goals, quality standards, and meet time service standards for carrier partners.
Perform some Workers Compensation quality audits (growing book) and meet statutory and carrier time service standards.
Handle all audit disputes (from vendors or internal) timely with Agents and policyholders.
Document all progress notes in audit system timely.
Collaborate with Operations and process all final audit transactions within system.
Collaborate with Accounting team to ensure all audits and audit disputes are billed properly and timely.
Participate in new carrier / program onboarding to define Premium Audit process and implementation.
Assist with new Premium Audit system implementation and build out of rules, letters/notices, and ongoing management with support from third party vendor and IT/Data team.
Provide Underwriting training presentations, as needed, for any concerns/patterns found at time of audit.
Support VP Premium Audit with Premium Audit operational needs to support Casualty business objectives.
Collaborate with other departments, such as Accounting, Operations, and Data team, to ensure quality services, audit billing/non-compliance billing, and execution of projects.
Address issues escalated by Business Unit Leads, Carrier Partners or Operational Supervisors – further escalating to VP if needed.
Assist with new processes to improve and streamline operational processes and efficiencies.
Ensure compliance with state rules by auditable line of business, manual rules, workflows, and procedures.
Assist with execution of strategic plans established by executive management.
Manage and complete projects as needed.
Perform other related duties to benefit the mission of the company.
Job Requirements (education, experience, skills):
Bachelor’s Degree in Business, Accounting, Insurance related field or Commensurate experience
Insurance Licensure preferred
Strong insurance manual (ISO, NCCI, WCIRB, etc.) and Premium Audit knowledge, particularly with respect to MGAs
Possession of key competencies:
conflict management
organization
decision making
Minimum of 8 years as a Premium Auditor supporting all auditable lines of business. Physical auditor experience preferred.
Prior Insurance Carrier experience preferred.
Demonstrated success with innovating solutions to processes to increase efficiencies and productivity
Solve problems when direction is lacking
Use of Microsoft products, particularly Excel, PowerPoint, and Microsoft Teams
Strong organizational skills with flexible, enthusiastic approach to change
Professional work ethic
Strong written and verbal communication skills
If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.
What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.
We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
About DUAL NA:
DUAL is the leading underwriting organization in the US and part of an international insurance organization with operations in 45 countries across the world. DUAL offers commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to over 500 employees in 14 offices across the US, and we are continuing to grow. DUAL is committed to building a balanced business and contributing to a sustainable world. At DUAL, we believe our people are our greatest assets, espousing entrepreneurialism, and innovation in an environment where new insights are encouraged.
Our culture: People First
Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.
The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges
What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.
We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.