Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Senior Principal Consultant, Data Center Operations Lead

In this role, you will be responsible for oversee and optimize our data center operations. The ideal candidate will have extensive experience in managing data center infrastructure, ensuring high availability, and driving continuous improvement in operational efficiency. This role involves managing a team of data center technicians and engineers, coordinating with other IT departments, and implementing best practices to maintain and improve data center infrastructure.

Responsibilities

Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.

Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.

Manage data center infrastructure, including servers, storage, networking equipment, and power/cooling systems.

Ensure adherence to operational standards and best practices.

Lead, mentor, and manage a team of data center technicians and engineers.

Provide guidance and support for professional development and performance improvement.

Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.

Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.

Perform root cause analysis and implement preventive measures to avoid recurrence of issues.

Develop and maintain incident management processes and procedures.

Plan and oversee scheduled maintenance and upgrades of data center infrastructure.

Ensure that all hardware and software components are up-to-date and functioning optimally.

Coordinate with vendors and service providers for maintenance and support activities.

Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning.

Conduct capacity planning to support future growth and demand.

Implement optimization strategies to enhance performance and reduce operational costs.

Ensure data center infrastructure adheres to security policies, standards, and best practices.

Implement and maintain security controls to protect data and systems.

Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA).

Develop and implement disaster recovery and business continuity plans for data center operations.

Ensure regular testing and validation of disaster recovery procedures.

Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.

Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs.

Collaborate with vendors and service providers to evaluate and integrate new technologies and services.

Communicate effectively with stakeholders, providing regular updates on data center operations and performance.

Maintain comprehensive documentation of data center infrastructure, configurations, processes, and procedures.

Generate regular reports on data center performance, incidents, and operational metrics.

Ensure documentation is up-to-date and accessible to relevant stakeholders.

Qualifications we seek in you

Minimum Qualifications / Skills

Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus.

Extensive experience in data center operations, with a proven track record of managing large-scale data center environments.

Strong leadership and team management skills, with the ability to motivate and develop a high-performing operations team.

In-depth knowledge of data center infrastructure, including servers, storage, networking, power, and cooling systems.

Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.

Experience with incident and problem management, change management, and capacity planning.

Strong understanding of compliance, security, and regulatory requirements related to data center operations.

Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels.

Experience in vendor management and contract negotiations.

A proactive approach to continuous improvement and innovation in data center operations.

Preferred Qualifications/ Skills

Relevant certifications such as Certified Data Center Management Professional (CDCMP), Data Center Certified Associate (DCCA), or equivalent certifications are highly desirable.

Experience with ITIL or other IT service management frameworks.

Familiarity with cloud computing and hybrid data center environments.

Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.

Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner.

Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals.

Why join Genpact? 

Lead AI-first transformation – Build and scale AI solutions that redefine industries 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

The approximate annual base compensation range for this position is [$80,000 to $100000,]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role. <Dallas Metro> area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.