Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Principal Consultant, PM- Operational Excellence.
In this role, you’ll will be responsible for end-to-end program management.
Responsibilities
• Project governance delivery
• Define project scope, objectives, and success criteria in alignment with business stakeholder goals.
• Develop and manage project plans, milestones, and budgets (where relevant) ensuring on-time delivery.
• Track progress using team Kanban board(s), adjusting plans as needed.
• Cross-functional coordination:
• Own project execution, ensuring alignment and orchestration between process mining architects/engineers, IT, and business teams
• Process mining architects/engineers to translate business needs into technical requirements and proper data extraction, transformation, and pipeline setup
• Technology IT teams for system integrations, security, and compliance
• Business SPOC to ensure any requirements are clearly documented
• Stakeholder risk management
• Engage with process SPOC and SMEs’ to align on priorities.
• Identify risks (e.g., data quality issues, regulatory constraints) and escalate/resolve them proactively.
• Ensure adherence to banking regulations (GDPR, BCBS 239, SOX) in process mining projects.
• Reporting documentation
• Provide updates on project status, ROI, and process improvement opportunities.
• Maintain clear documentation (e.g. project charters, RAID logs).
Qualifications we seek in you
Minimum Qualifications / Skills
• Basic understanding of SC Business landscape, products, functions
• Effective E2E Program Management
• Senior Stake holder management
• Influencing without Authority
• Good communication and articulation skills
• Oversee project lifecycle, coordinate teams, manage timelines.
• Allocate/manage resources, ensure availability.
• Effective communication channels for regular updates.
• Risk management plan with mitigation strategies.
Preferred Qualifications/ Skills
• Bachelor degree from a reputable university
• Strong experience in banking field, with proven track record in leadership role in Project Management of Information Technology projects.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.