Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior principal consultant Business Analyst HR Apps
Vail Resorts is searching for a Business Analyst to become an important part of our high-energy, fast-paced, and innovative HR Technology team. As an HR Technology Business Analyst, you will partner with HR, Payroll, Benefits and other business users to understand business requirements, test technology solutions and ensure compliance with software development lifecycle standards and other key controls. This role will support existing HR applications and troubleshoot job process failures and various other application issues, as they arise. Vail Resorts is undergoing an exciting transformation of our HR technology products and this role will be an integral part of designing the future solutions.

Responsibilities
• Administer regular production system support, including researching, diagnosing and resolving data integrity issues, system bugs, etc.
• Open and track support tickets as needed and follow through with open issues reported from all business owners
• Follow up on production process failures, ensuring timely coordination of resolution and communication.
• Evaluate current HR processes, technology and user requirements to develop technology solutions in support of business priorities.
• Conducts analysis, identifies root causes and provides recommendations that influence business solutions.
• Support Sarbanes Oxley (SOX) compliance audit requests.
• Troubleshoot and remotely support time clock installations.
• Use standard techniques to elicit and document business requirements, effectively identify process inefficiencies and make suggestions for modifications
• Elicit business requirements from business partners on smaller initiatives, leading the project through development, system integration testing and user acceptance testing.
• Conduct system integration testing utilizing quality assurance best practices and documentation.
• Consistently demonstrate analytical thinking both through verbal and non-verbal communications that is consumable by peers and management.
• Ability to handle multiple assignments efficiently and provide suggested priorities to manager.
• Open to learning additional technologies and integration practices.
• Actively participate and take personal ownership in career through self-assessments, mid-year and annual reviews, goal setting and performance management.
• Adapts to growth and change, is open to and generates new ideas. Handles pressure well, adjusts plans to meet the changing needs of a rapidly growing organization while simultaneously looking for foundational improvements.
• Other duties as assigned.

Qualifications we seek in you
Minimum Qualifications / Skills
• Professional Business Analyst experience in an Agile/Scrum Software Development environment.
• Software Quality Assurance experience
• Test planning, use case development, test script creation and quality assurance
• MS Office, Visio, PowerPoint, MS Project
• Experience with MS Development Technologies, including VB6, .Net, SQL Server, SSRS, SSIS, etc
• Requirements gathering and documentation skills
• Process and technical writing skills
• Ability to work on multiple projects/tasks simultaneously
• Proven organizational and time- management skills
• Bachelor’s degree in Computer Science, or equivalent in related job experience

Preferred Qualifications/ Skills
• Experience in a ski resort or hospitality field
• Prior RPOS/RTP or similar software application experience
• Work order system experience, such as Heat, Jira, etc.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.