Organizations across industries realize that creating a unified and scalable customer experience is the most important lever in having a sustainable competitive moat. The world’s leading organizations use Siebel CRM to achieve their digital and customer experience transformation goals. 

Oracle Siebel CRM team is looking for a top Product Management professional to drive acquisition of new customers and retention of existing customers on the Siebel CRM platform.

 

Role & Responsibilities:

The successful candidate will drive the conversations with existing and new customers around their CRM plans, implementation details, challenges, pain-points, etc. and feed the information back to create a complete solution experience by utilizing Siebel CRM and Oracle CX products. The primary responsibilities include:

Own and drive the product vision, strategy and solutions for a specific product area. Lead customer interactions to understand their CX landscape, uncover expectations, identify gaps, and drive inputs to product backlog. Create business cases with valid justifications to drive improvements to the product. Interface with the marketing team in go to market initiatives and evangelizing product on various platforms. Perform the responsibilities of a Product Owner in scrum teams. Support existing customers by prioritizing/fixing bugs/gaps. Work with UX team to build world class user experience. Work with the engineering teams to build and manage product releases including PSR, security guidelines, test plan, localization, accessibility etc. Support peer teams in building go-to-market strategy.

 

Key Qualifications:

8+ years of experience as a product manager or business analyst for enterprise products. CRM experience is a must. Relevant domain and CX knowledge in one or more of these industries – Public Sector / Financial Services / Automotive.  Experience creating product roadmaps, driving the product vision, defining go-to-market strategy, and leading design discussions. Ability to independently lead customer interactions and build meaningful relationships with customers. Proven ability to collaborate successfully across cross-functional teams. Implementation or Business Analyst experience at a Siebel CRM deployment would be advantageous.

Career Level - IC5