Job details

State / Region / Province

Puerto Rico

Country

USA

Work Location

Aguadilla, PR

Domain

Operations

Interest Group

IBPO Puerto Rico

Company

IBPO USA

Requisition ID

128298BR

Job description

Senior Process Associate

This position is responsible for the completion of customers/partner billings within a company that supports the US public sector. This is accomplished with receipt of a supplier invoice or entitlement documentation, plus the review of all back-up documentation and agreements for the transaction. The individual will work within government portals to submit invoices or will send out physical/electronic copies of invoices. They will assist with issuance of returns, including customer credit memo creation at times. They will be required to research and resolve when a customer/VAR entity rejects an invoice. The individual will also complete Accounts Payable (AP) functions. They will be required to work closely with Operations, Credit & Collections, and Sales or other internal groups and Suppliers to accomplish tasks and areas of responsibility assigned. Communication will be key, along with a sense of urgency, organization and problem resolution.

Responsibilities:Will be responsible for managing a portfolio of moderately complex accounts (e.g., trade)Process receipt on dropship purchase orders and create subsequent invoice documentReview service purchase orders to the vendor to ensure that terms, conditions, SOW and T&E requirements from customers/partnersValidate invoices from suppliers for accuracy and appropriate supporting documentation, work with supplier to resolve and missing, incomplete, or inaccurate documentationEnsure that all customer purchase order requirements are thoroughly reviewed and that ensuing invoices match purchase order and/or contractual requirementsDetermining if an item should be billed based on Revenue Recognition GuidelinesSubmit customer and partner invoices to prescribed online portals or email/mail within SLA timelinesResolve billing issues with customers/partners and internal Collections/Sales teams within established SLA timelinesResponsible for intermediary AP transactions including 3-way match of supplier invoices, offset of supplier credit memos, supplier statement review and resolution, accounting variance resolution and assist in weekly payment processesReconcile and resolve discrepancies on transactions to include T&E reports and expenses while ensuring timeliness of paymentsReview and resolve items that are in task lists due to discrepancies in general ledger coding, proper approval, potential duplicates, and othersMay audit all T&E submissions to ensure compliance with company travel policy

Basic Qualifications:
HS Diploma, GED or equivalentMinimum 2 years of related accounts payable and/or billing experience

Preferred:Ability to multi-task and meet tight deadlines and heavy volumesProficient MS Excel skills, including pivot tables and VLOOKUPsStrong verbal and written communication skillsStrong math and analytical skills
Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,587 employees from 110 nationalities, as of September, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.



EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.