Job Summary

We are seeking a dedicated Senior Process Executive with 2 to 4 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and a background in customer service within the mortgage domain. This role requires working from the office during night shifts. The candidate will play a crucial role in ensuring efficient process execution and contribute to the overall success of our operations.

Responsibilities

Responsible for ensuring written complaints received by email or through the customer servicer portal are researched and responses are conducted within the timeframes required by law. In doing so resources will need to review loan history loan notes loan documents and P&Ps for background on each loan and/or process. Resources may need to communicate with other departments for assistance in resolving the underlying issue.

12 months to 48 months experience being part of below functions

Experience of working in Compliant Resolution or webchat for mortgage domain is desirable

Strong oral and written communication skill with mortgage domain experience

Senior Process associate is expected to meet or exceed the set or agreed target in a given timeframe both during the training period and in the period following training.

The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality

Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.

The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback

Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.

Qualifications

Graduate or Diploma 3 year in any discipline. Bachelors degree in accounting or finance or related field would be preferable

Good analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution

Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm.

Good customer service attitude.

Stress tolerance Ability to work accurately under pressure.

Good Team Player

Willingness to work in night shifts

Certifications Required

Certification in MS Excel or related data analysis tools is required.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.