Job Summary

We are seeking a dedicated Senior Process Executive for our B&L team with 2 to 4 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Frclsr Claim File&srv(MortgLn) and Customer service (Mortgage). This is a work-from-office position with night shifts. No travel is required.

Responsibilities

1+ year of experience in Mortgage BPO Transaction/ Data Processing background. -

Have experience in foreclosure claim file servicing and mortgage loan processes.

Handle foreclosure and claim files related to mortgage loans ensuring compliance with company policies and regulations.Basic knowledge of Mortgage industryOversee daily operations and ensure all processes are executed efficiently and accurately.Deliver exceptional customer service by addressing and resolving mortgage-related inquiries and issues.Collaborate with team members to streamline processes and enhance overall productivity.Maintain accurate records and documentation for all transactions and interactions.Monitor and report on key performance indicators to track progress and identify areas for improvement.Assist in the development and implementation of new procedures to optimize workflow.Ensure all tasks are completed within the designated timelines and meet quality standards.Participate in training sessions to stay updated on industry trends and best practices.Support the team in achieving departmental goals and objectives.Communicate effectively with internal and external stakeholders to facilitate smooth operations.Contribute to a positive work environment by demonstrating professionalism and teamwork.

Qualifications

Demonstrate excellent customer service skills particularly in the mortgage domain.Exhibit strong attention to detail and accuracy in all tasks.Show proficiency in managing and prioritizing multiple tasks simultaneously.Display effective communication skills both written and verbal.

Certifications Required

Certified Mortgage Servicer (CMS) or equivalent certification preferred.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.