Job Summary

We are seeking a Sr Process Exec - Tech Support with 4 to 5 years of experience to join our team. The ideal candidate will have expertise in MAP COTS Products (BFS Ast&Wlth) Advent Geneva and Asset & Wealth Management. This role requires strong English language skills and the ability to work in a hybrid model with rotational shifts.

Responsibilities

Provide technical support for MAP and COTS Products (BFS Ast&Wlth) to ensure smooth operationsTroubleshoot and resolve issues related to Advent Geneva and Asset & Wealth Management systemsCollaborate with cross-functional teams to enhance system performance and user experienceMonitor system performance and implement necessary updates and patchesAssist in the development and maintenance of technical documentation and user guidesConduct regular system audits to ensure compliance with company standards and regulationsOffer training and support to end-users to maximize system utilizationParticipate in the implementation of new features and functionalities in the systemsAnalyze system data to identify trends and areas for improvementProvide timely and effective support during rotational shifts to ensure continuous system availabilityCommunicate effectively with stakeholders to understand their needs and provide appropriate solutionsEnsure all support activities are documented and tracked for future referenceStay updated with the latest industry trends and technologies to provide innovative solutions

Qualifications

Must have experience in MAP and COTS Products (BFS Ast&Wlth)Should have expertise in Advent Geneva and Asset & Wealth ManagementMust possess strong English language skills (Read/Write Speak)Should have the ability to work in a hybrid model with rotational shiftsMust be detail-oriented and possess strong problem-solving skillsShould have excellent communication and interpersonal skillsMust be able to work independently and as part of a teamShould have a proactive approach to identifying and resolving issuesMust be able to manage multiple tasks and priorities effectivelyShould have a strong understanding of technical documentation and user guidesMust be committed to continuous learning and professional developmentShould have a customer-focused mindset and the ability to provide high-quality supportMust be able to work under pressure and meet tight deadlines.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.