Description

Are you passionate about driving change and optimizing processes?

 

The Value Centre (VC) team is at the forefront of transforming Customer Solutions Delivery (CSD) from a traditional cost centre into a dynamic profit center. As a high-performing team, we drive national enablement strategies to monetize the residential field workforce. Our focus on end-to-end cost transformation across the value chain ensures we make meaningful contributions to both CSD and TELUS' bottom line. 

 

 

What you’ll do

 
As a Senior Process Improvement Consultant, you'll play a pivotal role in identifying and implementing strategies to enhance operational efficiency across the organization. Reporting to the Manager of the Program Office, you'll leverage your analytical prowess and problem-solving skills to lead initiatives that streamline processes, reduce costs, and foster cross-functional alignment.

 

 

Design and implement a comprehensive credit reduction program, directly influencing our financial performance. Analyze data to assess impacts and prepare compelling content that informs strategic decisions. Lead change management efforts across diverse stakeholder groups, ensuring seamless transitions and adoption. Foster strong relationships with our call center operations teams, collaborating to identify opportunities for improvement. Provide timely updates and insightful reporting to various organizational levels, keeping all parties informed and aligned.​ Establish cost and customer impact linkages to key process improvements and operational policies Identify, assess and implement new project opportunities for integration related to system, people, product and process Craft and validate compelling financial business cases to drive strategic initiatives Qualifications

What you bring

 

Demonstrated success in leading end-to-end operational transformations, delivering sustainable improvements from initial assessment through to full implementation. Passionate about guiding teams through change, leveraging strong stakeholder engagement to drive successful business transformations. Skilled in developing and implementing innovative process improvements, addressing complex challenges to shape and enhance workforce efficiency and profitability. Recognized for being self-motivated and proactive, consistently taking initiative to drive projects forward and achieve objectives. Exceptional analytical abilities, known for asking insightful questions that uncover underlying issues and inform strategic decisions. Esteemed as a collaborative team player, with excellent communication skills that foster strong relationships across diverse teams.

 

Great-to-haves
 

 

A University degree in Business, Finance or other quantitative discipline  3+ years of enabling and or supporting a consumer operations channel  Familiarity or experience with TELUS consumer products and solutions is an asset  Bilingualism (English & French)