Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.

In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. In the Performance Management team, you will be responsible for the performance of our Middle Mile transportation network. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.

The ideal candidate for this role will be able to:
- Have a passion to optimize and solve for the Customer experience.
- Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements
- Have a passion for continuously improving customer (internal and external) experience
- Have experience influencing and earning the trust of stakeholders and moving business teams to take action
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment.
- Ensure mechanisms are implemented to track progress.
- Remain flexible to changing priorities, open to new ideas



Key job responsibilities
Key Responsibilities include:
- Analyze and assess the overall performance of the middle mile, including delivery information accuracy and speed.
- Drive network improvements for ATS, assessing the impact on the existing set up and defining the trade-off between customer experience and cost.
- Be hands-on in driving the delivery of critical business initiatives.
- Manage all aspects of the project planning, requirements definition, risk management, communication, and implementation plan.
- Manage communication to senior stakeholders.
- Interact with Amazon’s operational and technical senior management teams to ensure global alignment.
- Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
- Write and review strategic documents that will focus on key product development from design to release.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.