Job details

Country

USA

State / Region / Province

Washington

Work Location

Bellevue, WA

Domain

Operations

Interest Group

IBPO USA

Company

IBPO USA

Requisition ID

127785BR

Job description

Job Description:

Convey program content and requirements as described in the Data Privacy Program Guide and represented on the Data Privacy Enterprise Dashboard to suppliers and buyers. Take phone calls to gather information about the supplier service(s) and provide a smooth handover for submission reviewers in the CRM case.

Key Responsibilities
Provide instruction to Buyer/supplier when an Approval is missingExecute update requests from Global Contract Office per SOPRespond to Profile update requests per SOPOwn all aspects of SOP compliance. (Profile, DPR review/accept, remove InA/SaaS/PCI). (Audit and Compliance)Respond to PO compliance cases per SOP, reset forms, escalate to FTEs for scope decisions
Recognize and report data incidents sent in by suppliersProactive engagement to get suppliers compliant if bandwidth allowsTake on new procedures as agreed by program leadership and if bandwidth allowsDevelop training based on QC recommendationsTargeted training, upskillingNew employee trainingLeading client calls Quality audits and reviewManaging escalation and identifying root causes Prepare training plan for the development of the teamSupport DTP review UAT testing and suggestionsSupporting managing tickets as required
Basic Qualifications:Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Minimum 6 years of experience related to the job description.
PreferredCertifications Requirements (Preferable): Certified Information Privacy Professional (CIPP) or a Certified Information Systems Security Professional (CISSP)Program or Project Management & Stakeholder ManagementOwnership of Governance activities pertaining to contracts that include Managing due diligence of engagementsHandle escalations appropriatelyHas managed critical operational processes, with SLA/KPI and metrics responsibilityStrong analytical, problem solving and customer orientationAbility to work with international teams and take directionAbout Us:
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 58,090 employees from 111 nationalities, as of June, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.