Job Summary

Job Description

What is the opportunity?

In this role, you will ensure that all Adjustment Processing cases assigned are completed accurately, on target and within regulatory standards, First Time Right Processing and Quality Control in order to maximize Client experience, and assist other RBC Investor Services (IS) departments/teams in the resolution of Client issues in order to maximize Client experience.

What will you do?

Responsible for maintaining a high level of specialized knowledge related to Adjustment processing within the Transaction Processing teamPre-screen Letters of Indemnity and complete trade corrections and fulfill cash/money movements, as applicableApply Quality Control procedures to ensure trades are adjusted, first time right.Monitor Gain/Loss Reports and complete Loss Invoices to reimburse Funds for losses incurred as a result of processing letters of indemnity.Update investor accounts by adding messages pertaining to notable actions which have occurred.Communicate effectively with both internal and external client groupsAssist with the audit of adjusted transactions and departmental processes and procedures.Review Client procedures and suggest improvements to processes and procedures.Work with Manager to update Desk Operating Procedures and other tasks as assigned.Strong technical and analytical skills in running/debugging various Microsoft Office application macros.

What do you need to succeed?

Must-have

Experience within Shareholder Services or similar multi-client mutual fund administration environmentGood working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administrationSound knowledge of Error Corrections, compliance /regulation – including Registered ProductsDemonstrated ability to work successfully in a fast-paced, high stress environmentCommunicate effectively with both internal and external client groupsStrong customer service skillsComputer Literacy - IntermediateSound technical and analytical skills in running/debugging various applications and macros including MS Office

Nice-to-have

Proven track record in leading initiatives, managing cross-functional relationshipsCompletion of IFIC Mutual Funds Operations CourseUnitrax Recordkeeping System knowledgeFundSERV knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensation

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Mutual Fund Operations, Operational Delivery, Process Improvements

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-21

Application Deadline:

2025-02-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.