Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital Channels team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Be a product manager committed to understanding customer needs with your knowledge of product development, technology, design, and data analytics. You enjoy shaping the future of product innovation, driving value for customers, guiding the launches, and exceeding expectations. 

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. This role is critical to support and manage our Chase mobile application and website platforms and will have significant impact on the overall success of our Digital Channels. As a Product Manager in Digital Channels Platform Experts, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your understanding of how to get a product off the ground, guide the launch of products, gather crucial feedback, and improve top-tier client experiences, good commitment to scalability, resiliency, and stability, and collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery. Considers and plans for upstream and downstream implications of new product features on the overall product experience. Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers. Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle. Writes the requirements, epics, and user stories to support product development. 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy