About the teamAbout the design organization

The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design

We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, and design operations.
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.


About the team

Follow Up Boss is a leading real estate customer relationship management (CRM) platform designed to empower real estate professionals to build stronger relationships, streamline their workflows, and drive sales. The innovative software offers powerful tools for lead management, communication, and automation, enabling agents and teams to focus on what they do best—closing deals and providing exceptional client service.

With a commitment to continuous improvement and user-centric design, Follow Up Boss is dedicated to helping its users maximize their productivity and achieve their business goals.

About the role

This Senior Product Designer will focus on our Agent customers, specifically on projects within Follow Up Boss (FUB). They will support FUB through design systems creation and thinking, with an initial focus on native mobile experiences. 

This is an opportunity to work on a part of the business that generates a significant portion of Zillow’s revenue and executes against our top priorities. The complexity of the B2B2C space presents unique challenges that will be exciting for the right candidate. The role involves thinking strategically about how our robust design system is leveraged for agent tools and experiences.

 

Responsibilities

Create and document the design system for Follow Up Boss, as an extension of Zillow’s existing design system.

Work cross-functionally and with other designers to uplevel the design of all features shipped within Follow Up Boss.

Be a multiplier and a bar-raiser for the team in terms of the quality of our shipped experiences.

Establish cross-functional relationships with Product and Engineering teams as well as other ZxD partners.

Understand our business model and learn about real estate agents and their goals/pain points.

Design digital experiences for web, iOS, Android, and operator platforms.

Collaborate with product managers, researchers, content designers, and engineers.

Propose, test, and evaluate ideas to enhance Zillow customer experiences.

Lead design activities like journey mapping, co-design sessions, prototyping, design critiques, and user testing, while managing the design process and project plans.

Facilitate online and in-person workshops with designers and cross-functional teams.

Synthesize qualitative and quantitative metrics to suggest improvements.

Identify and prioritize opportunities to enhance the customer experience incrementally.

Present design work and seek regular feedback from partners.

Advocate for customer needs throughout the design process.

Lead projects independently, ensuring high-quality and timely delivery.

Contribute, learn, grow, and enjoy the process.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

Please submit a portfolio and resume with your application

5–7 years as a product designer, user experience designer, or similar role

Strong design, organization, project planning and collaboration skills

High level of craftsmanship in visual design and interaction design

Ability to articulate the strategy and benefits to the end user when sharing design decisions.

Clear and concise communication about their design process, contributions to projects, and their impact.

Effective partnership with cross-functional teams, managing tradeoffs between business, technical, and user needs, and managing conflicts.

Extensive experience working with robust, enterprise-level design systems.

Experience planning and operating UX design activities for multiple surfaces within large organizations

Experience working reliably with diverse, cross-functional teams

Experience identifying customer insights through user research and discovery activities

Experience developing design strategies that address customer and business problems

Experience crafting products and services using human-centered design principles

Experience shipping products that get meaningful results for customers and businesses

Experience making effective decisions and managing design project work

Examples of high quality interaction and visual design work in a design portfolio

Examples of critical thinking, creativity, and risk-taking in design projects

Expertise with Figma, Sketch, Adobe XD, or similar design and prototyping tools

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter. 

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality. 

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a  fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.