POS-11335

About You

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Product Designer I for Operations Hub at HubSpot:

You’ll have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions. You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision. You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths. You’ll be able to work where and how you work best: at home, the office, or any mix of both About your opportunity

Product Platform Line is all about understanding what users are trying to accomplish, rather than focusing on their role or title. This helps us identify the key parts of the experience to improve. As part of Platform, we work closely with nearly every team at HubSpot to deliver a seamless and consistent experience for our customers. A big part of our work centers on admin tasks, helping admins make smart decisions about how to set up their products and teams. In addition to directly improving the customer experience, we also empower internal teams to make thoughtful, customer-first decisions. This approach helps us scale while ensuring our systems remain easy to use and self-service where possible.

Here’s what success in your role looks like Co-create a shared strategy, vision, and cohesive roadmap for the future of your product area in partnership with product management and engineering peers Drive alignment, set goals, and drive understanding and motivation with your partners and team Understand your customer to build compelling journey scenarios, information architecture, interaction flows, and visual designs Work autonomously and with customer experience in mind, using our Canvas design system for a fast, efficient process with fewer handoffs Collaborate closely with researchers and content designers to create, refine, and iterate on new and existing experiences Mentor other designers as you play an active role in growing HubSpot’s UX team and culture You’ll love this role if you Can focus on just the most important things rather than being stretched thin across everything Put customers at the center of everything you do Demonstrate experience in delivering successful, intuitive products with measurable customer and business impact Thrive when collaborating on strategy and vision with partners, leaders, and teams Can balance scope, speed, and quality to reach outcomes Enjoy mentoring, coaching for growth, aligning on goals, and driving accountability at all levels Have experience fostering team health, mission, and purpose Can confidently deliver clear, direct, and actionable feedback—and ask for it in return Share our HEART values and practice growth mindset Thrive in an environment that values your design craft as much as your ability to apply systems thinking to complex problems Get excited about owning the end-to-end design, from leading discovery, to designing high-fidelity mocks, to testing designs with customers, to partnering with engineers on all the details Have experience scaling a product from a point-solution to a platform that solves for a broad set of use cases across the business, including marketing, sales, services and operations.  Demonstrate experience working closely with engineers during early stages to understand back-end and front-end constraints - know when to work creatively within constraints and when to push the boundaries of what's possible today Love getting concepts out early to test with users, iterate and make more intuitive for faster time to value About UX at HubSpot

Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!

Want to know more about product design at HubSpot? The possibilities of “and” — prioritizing usability alongside feature growth By the people, for the people: keeping your design system evergreen See all HubSpot UX blog posts One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

But you might not feel like you “check all the boxes” as you read this job post. We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway because we’ll take great care in working with you.