About The Role

We’re looking for a product manager to drive our provider onboarding experience to new heights.

As the product manager supporting onboarding, you'll be responsible for building and maintaining a delightful experience that helps providers get started on Headway. You’ll oversee each step of the onboarding process including: the intake experience, getting providers credentialed with insurance companies, and ultimately taking their first appointment. You will be responsible for helping to develop a strategy for this pod, create a multi-year roadmap, and collaborate with a talented cross-functional team across sales, operations, engineering, design, and data to learn from early experiments and deliver results at scale. 

What you’ll do at Headway:

Craft delightful, data-driven product experiences to ensure our providers can get started on Headway easily & efficiently. Evolve & expand the strategy for how we can add value to the provider onboarding experience as we continue to scale our products to new states and improve insurance company coverage. Work closely with design, engineering, data, ops and other cross-functional partners to learn quickly and ship quickly. Deeply understand and embody the voice of our providers.

You’ll be great for this role if you:

1 -> 100+ product experience: You have 5+ years of experience improving and iterating on product experiences that customers love. Data and results driven: You are a master at digging into data, defining clear goals, running toward them & bringing your team along the way. Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude. Empathetic: You possess deep user empathy, have strong intuition on how they think, and love delighting them. Appreciate quality: You have an exceptionally high bar for building incredible experiences.

Compensation and Benefits:

Salary information is based on a single salary target per role: The starting salary for Senior Product Manager, Onboarding is $200,000. Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development

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