Senior Product Manager, Retail Order
Delta Air Lines, Inc.
How you'll help us Keep Climbing (overview & key responsibilities)
Delta is on a journey to
become a world-class retailer, changing the way Delta can sell and service flight
and ancillary products and
improve the overall customer experience. To achieve this goal, Delta’s Retail
Strategy is to focus on dynamically manufacturing products, offering the
most relevant product to customers in their channel of choice, and servicing
those products when plans change.
To enable this effort, the Enterprise Solutions (ES) team
is seeking a _Retail Order Sr. Product Manager_ to define a robust and more
flexible order data model to replace existing legacy systems which limit how we
can service and deliver a more enhanced product offering. In
addition, the Product Manager will play a key role in the integration of a new
order management system into commercial and operational platforms to serve as a
single source of truth for all products sold and attributes of this product
needed to appropriately service and fulfill. This
role will lead the vision and execution of IT development roadmaps that support
our overall Retail Strategy.
We are looking for candidates who are motivated by
solving problems, exhibit curiosity to understand current processes, and can
think creatively to identify solutions.
Responsibilities:
+ Actas product manager for agile development teams
+ Define a vision and roadmap forcreating a new retailing order management product for Delta
+ Build anexecutable product roadmap that balances business value, timing needs, and developmentcomplexity
+ Partner with stakeholders across theenterprise to drive input on requirements and communicating progress againstdevelopment roadmap
+ Drive delivery on short-terminitiatives while building future-state enterprise capabilities
+ Manage transition to order managementsystem without interrupting existing critical business functions
+ Ensure ITdevelopment that properly leverages backend mechanisms and achieves desiredbusiness goal.
What you need to succeed (minimum qualifications)
+ Minimum five years of airline, retail technology or equivalent experience required
+ Strong business knowledge and technical skills with an in-depth understanding of product management
+ Experience translating a business vision into written technical requirements.
+ Capable of managing multiple projects with limited supervision in a fast-paced environment
+ Focused on results and can prioritize competing interests with seemingly disparate goals
+ Uses data to quantify problems, identify trade-offs and develop solutions
+ Communicates in a timely, accurate and effective manner
+ Embraces diverse people, thinking, and styles
+ Consistently makes safety and security of self and others the priority
+ Must be performing satisfactorily in present position
+ Consistently prioritizes safety and security of self, others, and personal data.
+ Embraces diverse people, thinking, and styles.
+ Possesses a high school diploma, GED, or high school equivalency.
+ Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
+ BA/BS or advanced degree in a process or project management disciplinesuch as Business Administration or Industrial Engineering
+ Experiencein building or leading data design in a Retail capacity
+ Relevant working experiencein Retail Order Management, Booking, Ticketing, Business Intelligence and DataAnalytics.
+ PNR, Order, Booking and/or Ticketing knowledge
+ Experience in at least one commercial or operations function suchas Reservations, Airport Customer Service, eCommerce, Revenue Management orSales
+ Knowledge of revenue management theory or airlinesystems/data
+ Experience working in an Agile environment as a ProductManager/Owner.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here
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