About the Role:

We’re looking for an experienced Senior Product Manager with deep Service Design expertise to drive innovative initiatives to help establish our design capabilities. In this role, you’ll evangelize Service Design on behalf of the Product Management organization, introduce product discovery techniques, create artifacts like Service Design Blueprints, Customer Journey Maps, Personas, and other visualizations that help show the vision for the end state of a product.

What You Will Do:

Lead Design Efforts: You’ll bring a hybrid skillset of service design and product management to drive stakeholder alignment, inform and drive product strategy in furtherance of broader enterprise goals. Discovery and Requirements Management: Collaborate with internal and external stakeholders to draft business cases and functional requirements for new features, guiding program management efforts for successful delivery, navigating trade-offs, earning cross-functional trust, and partnering across the organization for seamless support and visibility. Drive Product Outcomes: Lead KPI growth by taking ownership of the product roadmap, overseeing execution, and managing performance for products. Executive Communication: Present vision, progress, and dependencies to executive stakeholders, contributing to broader team and organizational planning efforts. Market Research & Analysis: Lead market research and trend analysis, including competitive insights and customer behavior data, to inform product roadmap decisions. Drive Team Efficiency: Implement processes to improve team alignment, efficiency, and scalability. Stakeholder-Centric Product Enhancements: Identify and translate stakeholder needs into actionable product enhancements, maintaining clear cross-functional communication. Product Strategy Alignment: Assess and anticipate impacts of product strategy on customer engagement, supporting a tailored approach to each interaction. Product Documentation: Produce detailed, high-quality product specifications, documentation, and walkthroughs to ensure teams have a clear understanding of product features and workflows. Engineering Collaboration: Work closely with Engineering and Architecture to define release scope and timelines based on business priorities and constraints. Reporting & Decision Support: Regularly report on progress towards goals and milestones, supporting leadership in data-driven decision-making.

What You Will Need:

Expertise: 5+ years in product management, service design, or innovation with hands-on experience in shaping and driving product strategy, performing product discovery, and customer-focused decision-making Sr. PM approach and mindset: You’re able to break down complex initiatives into actionable outcomes and drive work independently. In addition to identifying issues and risks in developing strategy and tactical execution, you are solution oriented and action towards bias in proactively mitigating and solving identified issues. Product, people and process discovery: Proven ability to engage stakeholders in granular discovery sessions uncovering and defining detailed processes and procedures across people and systems. Ability to dissect discovery outcomes to identify actionable outcomes supporting strategic revenue and operational needs. Analytical and Problem-Solving Skills: Strong data-driven analytical approach, with the ability to make informed decisions even when complete data is unavailable. Stakeholder Engagement: Demonstrated experience working with senior leadership and cross-functional teams to align on objectives and ensure cohesive execution.

Additional Preferred Skills:

Product Operations: Strong understanding of how best to improve the maturity of a Product Management organization. Areas of focus include ensuring access to internal and external information that provides Product Management team members the ability to make informed decisions; awareness of new tools and processes that can be utilized to increase over efficiency and effectiveness. Artificial Intelligence: Proven ability to utilize AI tools, such as Microsoft CoPilot, and advocate for the application of AI with key partners through coaching and training.

The responsibilities listed above are not all inclusive and may be changed at any time.

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Salary range: $86,259.86 – $159,308.33

 
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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