About the team

Dialpad’s Sr. Product Manager, IVR & Workflows will work on our IVR & Digital Workflow offering to build the best AI powered Omnichannel solution.  In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS and UCaaS product offerings.

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, and Support to constantly improve the quality and disruptive innovation of our products.

Your role

As a Sr. Product Manager of IVR & Workflows, you’ll own the roadmap, requirement gathering, prioritization, and execution of both IVR and our Digital Workflow tools. You’ll work closely with the other CCaaS and UCaaS product managers to accelerate the product portfolio, and with the Analytics product managers to make sure the new features are being reported on. 

This position reports to our Sr. Director, Product Management for the Omnichannel portfolio and has the opportunity to be based in our Buenos Aires office in Argentina or in the US.

What you’ll do

Own the roadmap for the IVR, Speech IVR, and Conversational IVR products. Expand Digital Workflow tools to become the universal application building interface across channels for all experiences. Work closely with Customers, Sales, Marketing, and Analysts to research and capture the latest requirements. Write the requirements (PRD, Jira) to capture what engineering needs to deliver. Partner with Design to come up with the best possible design for the product. Prioritize the requirements based on customer needs, and portfolio strategy. Partner with Engineering and QA to follow up on the implementation. Run the weekly standup with the Engineering team, re-prioritize as needed. Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback. Partner with Product Marketing to launch the product. Partner with Support to make sure the product can be successfully supported.

Skills you’ll bring 

Bachelor's degree in Engineering or equivalent practical experience. 8+ years of Product Management experience. 5+ years of experience in enterprise level business solutions. Experience with IVR, Speech IVR, and Conversational IVR tools and applications. Experience with all types of communications channels (webchat, sms, messaging, social media). Experience with workflow automation tools and process. Experience with service creation tools. Experience with voice and digital, queuing and routing. Experience with omnichannel Analytics. Expertise in Enterprise Communication (UCaaS). Expertise in software in a SaaS environment.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year