Job Description

The Customer Engagement team within the IT division has an opportunity to join the Event Product Line as a Product Manager. This space helps to drive engaging, productive and compliant educational Events for our Health care professionals around the world. This person will be working with global business partners and countries in all regions to rollout global solutions, but also to ensure local compliance regulations are being meet. This role will offer the opportunity to be part of large projects with multiple system integrations making it a very exciting and engaging area. 

Primary job responsibilities include:

Works closely with the business process owners & SMEs in their product vertical to understand the product roadmap, strategy, and the individual business problems they’ve decided are worth solvingDevelop and convey compelling and convincing business cases for platform solutions & services that drive expansion of existing platform capabilities.Enhance our commercial platform through the enablement of capabilities and solutions that will drive adoption and capability re-use within our company.Facilitate meetings with new business customers and manage expectations while acting as primary contact throughout setup and thereafter as neededAssist scoping/estimating solution(s) required to address customer requirements, assessing customers met and unmet needs, and recommending solutions that optimize value for the customerLead business requirements elicitation, analysis, and requirements management and communication.Creates high-level stories and features that will serve as a springboard for delivery and scrum teams when the solution has been solutioned enough to be handed off to development.Act as a liaison between the technical team and the customer during analysis, design, configuration, testing and deployment phases.Facilitate cross-functional work teams including external vendors to define project scope and objectives, develop preliminary project plan and design. Manages and tracks product development work, especially when the work spans multiple scrum / delivery teamsWork with system integrators, system vendors, and project team members to advise them on key architectural decisions concerning supporting technologies.Demonstrates produced value from completed sprints to the business and relevant stakeholders

We are seeking professionals with the following qualifications, skills and experience:

Must Have:

BS or MS in Electrical/Electronic Engineering, Computer Engineering, Computer Science, or related discipline5+ years of experience interacting with customers/clients in a presales or consultancy capacity defining and managing project scope, defining requirements, working with development teams on solutioning, prioritizing backlog items, project planning, etc.Prior experience working effectively within a virtual team, taking strategic direction from opportunity owners and considering inputs from team membersStrong leadership skills with the ability to effectively influence others without direct authority Prior experience collecting business requirements, and documenting business processes.Prior experience translating business requirements into scalable and reusable technology solutions Solid understanding of System Life Cycle Documentation and processes

Preferred:

Knowledge and experience with Veeva Events Management, remote engagement, or screen sharing solutions.Prior working experience with CRM tools, Event Management tools or remote engagement toolsKnowledge of Jira software used for planning, tracking, and coordinating agile development activitiesPassion for technology and solid knowledge of enterprise global IT requirements and competitive offeringsAbility to lead and balance multiple, highly visible projects simultaneously Well organized, able to adjust work schedule to fit project needs and changing priorities Experience working with third party vendors and/or managing external resourcesExperience organizing meetings, leading discussions, and communicating with business teamsExperience working as part of a product-based development team using agile methodologyHealthcare / Pharma experience desirable. 

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Job Posting End Date:

03/23/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R337800