Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The Product Manager will focus on Global Payments’ Developer Experience product offering. Enabling new payment and worldwide system access through a single, consistent and easy to use integration. Our goal is to offer a seamless customer experience across every channel, location and device globally through various solutions such as Shopping Carts & Plugins. Hosted Solutions, SDK & Libraries and REST API.

The Developer Experience team is focused on building and delivering high quality solutions to market ensuring the integration experience for our customers is accessible and easy to follow. To do this we focus on providing concise developer documentation and having a good understanding of how our customers integrate with our products to help alleviate any pain points.

The Product Manager will work with teams across the organisation to plan, prioritise and deliver our products through our various solutions. They will work with product managers to gain a deep understanding of their products and how we will deliver those solutions to market.

The ideal candidate for this role will have a strong technical ability and enjoy taking on complexity, to help understand and communicate to development teams the products and services we want to deliver across our solutions. They will also be able to produce quality guides that our external customers can follow in order to integrate to our Unified Payments product offering.

This is an exciting role with potential for the right candidate to develop and grow a critical offering within the Global Payments Product organisation.
 

Duties & Responsibilities

Gain a deep understanding of the systems and platforms within Global Payments, both existing and new.

Collaborate with engineering, applying agile methodology, to help determine the best technical implementation methods as well as a reasonable execution schedule.

Communicate the value of the product offering by producing market facing documentation and supporting sales and customer success teams in evangelising its features and benefits.

Support go to market efforts, ensuring that product features are well understood by stakeholders in product, marketing and sales.

Own and manage a product backlog, responsible for working with development teams to prioritise, make decisions and problem solve

Work closely with user researchers and product designers to help solve challenges and deliver a seamless inclusive developer experience.

Represent the voice of the customer in the product development process, ensuring that engineering teams understand the business context for concepts on our roadmap.

We work in a fast-moving, agile set-up, so expect to pitch in with other responsibilities from time to time also.

Abilities & Behaviours

The ideal candidate will be able to demonstrate strong aptitude in the following areas:

Problem solving and attention to detail

Communication and presentation skills

Analytical, interpretive and organisational abilities

Relationship management and interpersonal skills

Confident and decisive decision making

Customer focussed and oriented

Qualifications & Experience

Experience of working with an API product or equivalent software product

Experience managing customer facing products and a keen eye for establishing and promoting customer needs.

Experience with developer focussed tools such as SDKs and Libraries, Developer Portals and GitHub is a plus.

Degree in Computing, or related field, or equivalent industry experience

Experience of designing processes to support and guide other teams

Technical aptitude and exceptional ability to pay close attention to key details in order to analyse, understand, validate and develop new product features

Self-motivated with a proven track record of delivering success while operating within a team environment

Highly organised with proven ability to work on cross-functional teams

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.