Localização: Lisboa
Descrição Geral da Função
We are seeking an experienced and dynamic Senior Product Manager to join our Digital Channels team. The ideal candidate will have a strong background in product management, with a proven track record of successfully launching and managing digital products. Knowledge of Banking and Fintech service although not mandatory is valued. This role requires a strategic thinker with excellent leadership skills and the ability to drive product innovation in digital channels such as mobile banking, online banking, and other digital platforms.
Principais Responsabilidades
Product Discovery & Strategy: Lead product discovery efforts by understanding user needs, analyzing market trends, and identifying opportunities in our digital channels.
Roadmap Execution: Define product requirements, create detailed product specifications, and prioritize features for digital channels.
Stakeholder Management: Collaborate and Communicate product vision and strategy to stakeholders and senior management.
Go-to-Market: build go-to-market plans to ensure the adoption and success of its products to the end customer.
UX/UI Focus: Collaborate closely with Product Designers to develop intuitive and seamless user experiences that meet customer needs and drive engagement.
AB Testing & Experimentation: Design, implement, and analyze A/B tests to validate hypotheses and optimize key product features and customer journeys.
Cross-Functional Collaboration: Work closely with cross-functional teams, including Data Analysts, Engineering Teams, and Marketing, Security, Architecture, to ensure the successful implementation and optimization of product initiatives.
Data-Driven Decision Making: Leverage data insights to inform product decisions, track performance metrics, and iteratively improve product features.
Customer-Centric Mindset: Champion the voice of the customer throughout the product lifecycle, ensuring that our digital products meet the highest standards of usability and satisfaction.
Collaborate and Communicate: ensure product vision and strategy to stakeholders and senior management.
Continuous Learning: Stay up-to-date with industry trends, technological advancements, cyber security and regulatory changes affecting digital banking.
Accountability: Provide and demand accountability and act as customer’s advocate within the organization
Requisitos
Bachelor's degree in Business, Economics, Finance, Computer Science, or a related field. Master degree or MBA is a plus.
5+ years of product management experience with a focus on digital channels. Experience in the banking or fintech services industry is a plus.
Strong understanding of digital banking products and services.
Proven ability to lead and influence cross-functional teams.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and presentation skills.
Portuguese and English proficiency is mandatory. Spanish is a plus.
Ability to thrive in a fast-paced, dynamic environment.
Sobre nós
No Santander cada um de nós é “Risk Pro”. Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.
O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link https://secure.ethicspoint.eu/domain/media/pteu/gui/105862/index.html