Work closely with partners, users and business stakeholders to define clear business requirements and priorities across relevant product areas and act as a bridge between the technical and business worlds. This role will work closely with one or more Engineering Team Leads, to be a key go-to person within a specific product area, sharing responsibility for product realisation to deliver great products and solutions for our clients and stakeholders.

About the Team

Effectively managing Last Mile costs is key to running a successful and profitable e-Commerce operation. The Delivery Operations team looks after the procedures and systems we provide to help our partners plan, execute and monitor their Middle Mile and Last Mile. Delivery is the only physical touchpoint between the retailer and the customer, providing a critical touchpoint to influence customer satisfaction and retention.

Roles & Responsibilities

Key Responsibilities:

Leadership

Partners with Engineering teams and acts as the go-to person for particular product areas covered by the teams Establishes product alignment within Technology being the voice of the vision, strategy and priorities within the product area Role models behaviours and applies Ocado Technology principles in day to day work

Product Knowledge

Champions the product vision & ensures the plan is in line with vision and goals and continues to be fit for purpose throughout roadmap delivery Provides product expertise based on a sound understanding of the platform and capability requirements, signposting to technical knowledge where needed Effectively gather user feedback to continuously refine the product roadmap Defines scope & prioritises stories to maximise business value 

Insight & Innovation

Actively seeks out opportunities for incremental value in achieving product goal commitments Works with other PMs to continuously improve realisation processes and policies that govern it Monitors progress, looking for ways to improve the product & make adjustments based on strategic goals Contributes to documentation that is shared with relevant stakeholders as new features are developed and released Proactively shares product knowledge, insight and tools with others Ocado Technology and representing Ocado expertise externally when necessary Maintains an appropriate level of skills and the necessary capacity to fulfil product realisation responsibilities

Delivery 

Shares accountability with the Engineering Team Lead to drive the team towards realising defined goals Applies fit-for-purpose agile processes, escalating and removing obstacles in workflow wherever required Maintains a list of planned work and its order of priority for delivery purposes at an appropriate level of granularity Manages expectations within Technology for the rate of delivery required to achieve our platform goals

Stakeholders

Applies strong emotional intelligence when working with other teams and departments to manage interdependencies between platforms and products effectively Builds strong relationships with stakeholders - establishing methods for obtaining product feedback Understands complex concepts and can follow discussion with stakeholders including end users 

Collaboration

Forms close working relationships with peers and key stakeholders, creating an environment of open collaboration Facilitates and works closely with teams in estimation and review sessions, challenging appropriately to meet product goals and achieve product vision Works closely with UX teams to ensure product design is focused around usability and quality

Problem Solving

Leverages multiple sources of information to analyse user, system, and customer behaviour to diagnose and form clear recommendations Evangelises and embeds best practices in tracking, analysis, and data-driven problem solving Drives through issues and ambiguity with a structured approach and facilitative approach

This role description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties.

Knowledge, Skills and Experience

Key Competencies

You actively lead and role model Ocado Technology behaviours  You contribute to being part of a high performing product teams, working alongside engineering  You respond positively to new / changing business requirements and prioritise accordingly You are highly organised and able to plan, manage, track and deliver effectively You are assertive but diplomatic and have a bias for action, collaboration and optimism You proactively solve problems, facilitating decision making processes and comfortable putting together recommendations based on insights drawn from data You are comfortable sorting out ambiguity and bring structure and clarity of purpose to a conversation You communicate directly and clearly, with a strong emphasis on careful listening You don't settle for good enough, you strive for great in every aspect of your work You have a great track record of working with engineering and design teams so that people will always want to have you in their teams You share knowledge with others internally  Autonomy – accepts ownership of what they do; relishes empowerment to drive innovation; takes accountability and responsibility for their own own actions. Learn Fast – ability to learn fast through experimentation; understands that failing is acceptable; recognises the importance of learning from failure quickly, without attributing blame. Leadership – proven ability to inspire, motivate and empower others; able to make tough decisions and handle difficult situations and face major challenges with positivity, confidence and pragmatism; adept communicator.

Key Experience:

Relevant experience in the software technology industry [include for external adverts] Deep understanding of the SDLC processes. Experience of working on the engineering position (software, cloud, SRE, other) and technical background strongly recommended. Experience in working with at least one cloud platform (AWS, GCP or other). Strong understanding of networking and runtime areas in cloud infrastructure Ability to read and understand the software technical documentation   Passion to technology, curiosity and ability to make a constant discovery of the cloud platforms offering and conduct analyses of the complementary tools available on the market Experience with managing products built by engineering teams Knowledge of working with multiple functional areas, including product management, engineering, UX/UI Proven ability to plan, manage, track and deliver on commitments Ability to work in a team effectively and / or work autonomously Ability to handle multiple competing priorities in a fast-paced environment Defining product roadmaps, building collaboratively with design and engineering peers, and shipping at scale Capture, documentation and communication of requirements to support product realisation

BENEFITS: WHAT’S IN IT FOR YOU?

Work and life should fit together, so we offer a range of benefits focusing on well-being, development, and team spirit. The final package will depend on the contract type we agree on.

Standard benefits: life insurance, private health care [Luxmed], Multisport card, lunch vouchers, company share programs, and assistance for everyday worries and serious health problems. Learning opportunities: access to the Learnebly platform and LinkedIn Learning, English classes, and a book library,  Parental support: additional +10 days maternity / +20 days paternity leave, funding for nurseries and kindergartens Hybrid model: 2 days/week in the office and flexibility to work from almost any location for up to 30 days a year. Office perks: centrally located offices with car and cycling parking, and home office equipment provided. Career growth: a clear career path with opportunities to rotate between projects, teams, domains and roles under the guidance of highly skilled senior colleagues  High engineering culture: unique software engineering culture with a high level of test coverage and agile environment [read about our tech stack and engineering
practices across Ocado Technology] Speaker community: public speaking training and support for preparing presentations at conferences or meetups, including our own Ocado Technology Meetups Passions groups: running, cycling and more  Annual celebrations: carnival, summer parties, family picnics, or kid’s days.

At Ocado Technology, we're always exploring, learning, and implementing new initiatives, and we're eager to share stories, insights, and experiences with you. Meet our team members during meetups [Watch recordings here]

 

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