At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

About the Role 

NICE is seeking a high-energy, strategic, and execution-focused Senior Product Manager to join our Cross-Platform Product Organization. This role will be the portfolio owner and key driver of product governance, unification, and alignment across our CXone Mpower platform—the cornerstone of our Customer Experience solutions. 

This individual will be responsible for establishing and maintaining a cohesive product vision and strategy across the platform. Working cross-functionally with Product Managers, Engineering, Product Marketing, Sales, Pre-Sales, and Training, the role plays a pivotal part in aligning roadmaps, delivering unified go-to-market (GTM) strategies, and optimizing platform-wide performance. 

 

 
Portfolio Ownership & Governance 

Lead platform-wide governance frameworks including:  SLA Governance (internal & customer-facing)  Platform Performance Governance  Go-to-Market (GTM) Governance  Define, socialize, and maintain product alignment strategies across CXone solutions and teams.  Champion standardization across products—ensuring consistency in non-functional capabilities, customer experience, documentation, and messaging. 

Strategy & Vision 

Establish and articulate the unified strategy and product roadmap for CXone Mpower and Customer Experience Analytics solutions.  Align business objectives and platform direction across all contributing teams and product lines.  Optimize product profitability and long-term value through innovation, strategic planning, and execution. 

Cross-Functional Leadership 

Act as a liaison across departments—coordinating with Product, Engineering, Marketing, Sales, Training, and Operations.  Influence and guide teams without direct authority to unify plans, priorities, and product narratives.  Facilitate cross-functional collaboration to ensure seamless alignment on platform goals. 

 
What You Bring 

Education & Experience:  Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field  5–7+ years’ experience in product management or related technical product roles  Experience working in complex, matrixed organizations and cross-functional teams  Proven success managing SaaS or enterprise software products  Skills & Abilities:  Strong strategic thinking combined with execution excellence  Excellent verbal and written communication skills, including the ability to articulate technical and business concepts to diverse audiences  Demonstrated leadership and influence across teams without direct authority  Comfortable navigating ambiguity and fast-changing environments  Strong analytical skills, decision-making capabilities, and attention to detail  Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic   Works well in fast paced, high pressure environments with the ability focus on goals and objectives  Familiarity with product lifecycle tools (e.g., Jira, Aha!, Confluence)  Bonus Experience:  Background in CX, Contact Center, or Customer Engagement platforms  Experience with enterprise GTM strategy and launch governance  Understanding of UX principles or design thinking methodologies  Business analysis, solution engineering, or customer-facing technical roles 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.