Product Manager Responsible for the customer experience and product integration/execution for the business unit. This position will lead the development and implementation of strategy to ensure a positive customer experience is delivered and that we remain competitive in the market. This includes management of product enhancements, pricing, profitability and risk. Position Responsibilities: Roadmap Management * Develop and implement product strategy. * Serve as a market expert for business unit through research (internal and external), discovery, validations and customer interactions. * Maintain an understanding of the competition and SWOT. * Identify product opportunities through strategic planning, including product roadmap development and positioning assessment. Product Promotion/Advocacy * Create and own product's market message. * Participate in development of go-to-market materials. * Develop internal training materials and conduct training as necessary. * Conduct customer, non-customer and prospective customer interviews to gather user persona intelligence. * Monitor trends and customer adoption. * Monitor product life cycle and recommend marketing/pricing strategies to enhance customer retention and acquisition. Portfolio and Revenue Management * Ensure profitability, competitive positioning and integration. * Develop and recommend pricing strategies that will result in meeting product objectives, improve profitability and/or reduce expense. Product Initiatives * Investigate market opportunities and effect of product on the market. * Develop recommendations for products and/or product enhancements based on a thorough understanding of user personas and use case scenarios. * Represent voice of customer throughout the product development process. * Partner with Technology and Operations area(s) to ensure appropriate product stability, ensure an efficient escalation and resolution protocol is in place for production (system/operational) issues and outages, for continuous improvement of production (system/operational) processes and to evaluate/review customer feedback. * Define, measure and manage product risk Vendor Management * Participate in the contract negotiation process. * Manage the day-to-day relationship with strategic vendors. * Monitor Service Level Agreement performance. Leadership * Lead cross-functional teams for key initiatives related to product to ensure successful and timely completion. Personal Knowledge * Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations. Soft Skills * Strong communication skills, both written and verbal. Strong organization and analytical skills. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled