We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You'll be doing** You’ll be joining CIBC’s ECRM Enablement team, responsible for delivering enhancements to optimize frontline productivity and growth, aligned to CIBC’s enterprise architecture roadmap. Reporting to the Director, Product Delivery, Salesforce, the Senior Product Owner will be accountable for executing on vision for ECRM, and delivering the product iterations that satisfies client needs and maximizes business value. You are accountable for understanding needs of various stakeholders (line of business, legal, risk, security, and many other) and ensuring alignment across multiple partners. You will help define the roadmaps and capabilities that enable CIBC's objectives and the modernization of our customer relationship management platform. You are passionate about the intersection of business, design, and technology and strive to explore how financial services can become enjoyable digital experiences for our clients. You thrive in fast-paced, collaborative environments and are able to balance assertion and patience with perseverance. You are responsible for monitoring budget spend, benefits realization, and making choices that increase overall team efficiency. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote._ **How You'll Succeed** + **Product Management** - Create and maintain a prioritized Product Backlog, working with stakeholders to develop a product vision that satisfies their requirements, curate user stories and feedback and prioritize work on those with maximum value. You will drive alignment with stakeholders, ensure that we are delivering the right initiatives at the right time and keeping our stakeholders engaged throughout the delivery life cycle. + **Know your user** - has or can gain comprehensive insight into the needs of our users but position this against detailed knowledge of existing system design, understand competing needs and prioritize the right work packages, decisively set expectations in this space during communications with all stakeholders (executive & peers). + **Work with and drive alignment with stakeholders** – assist product team in ensuring that we are delivering the right initiatives at the right time and keeping our stakeholders engaged throughout the delivery life cycle. Understand and support the team in managing competing needs & priorities. + **Analytica** **l** - You will use your analytical skills to understand and interpret complex information, identify patterns and trends in new or strategic areas, develop recommendations, and lead implementations, often with minimal direction to respond to urgent business priorities. + **Drive user stories & product requirement creation ** – support product team in the development of product feature and user stories in a collaborative fashion with business system analysts, UX design, technology teams, lines of business and various members of the product team. + **Identify & document key processes and procedures –** working closely with the product team and key stakeholders, serve as process subject matter expert for the assigned product, projects, and/or initiatives. + **Leading and Mentoring** – Support end-to-end project implementation as a subject matter expert and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems. **Who You Are** + **You have a degree/diploma in** Computer Science, Engineering, Business, and/or a related field, and experience working in Product Management - developing and maintaining new products and services. It is an asset if you have a Masters/Certified Scrum Product Owner (CSPO) certification. + **Your influence makes an impact** . You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You give meaning to data.** You enjoy investigating complex problems, and making sense of information. Previous experience with Adobe Analytics and Tableau is an asset. + **You embrace and champion change.** You'll continuously evolve your thinking and the way you work to deliver your best. You know that an inclusive team that enjoys working together can bring a vision to life. + **You act like an owner** . You thrive when you're empowered to take the lead, go above and beyond, and deliver results. + **You look beyond the moment** . You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles. + **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 27th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Agile Methodology, Analytical Thinking, Backlog Management, Business, Business Requirements, Communication, IT Process Improvement, Mentoring Staff, Operational Efficiency, Prioritization, Product Backlog Management, Product Management, Project Delivery, Stakeholder Management, Taking Initiative, Teamwork, Writing User Stories At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.