Job description:

Location: On-site requirement 3 days per week in Philadelphia (Tues/Wed/Thurs)
Start Date: 01/01/2025

Job Description Summary
We’re looking for a Product Owner for our next generation AI/NLP powered platform that powers the award-winning chatbot and more. The Platform is comprised of the systems that support the creation, curation, maintenance, and delivery of content and capabilities to support ideal and intentional omni-channel customer experiences. Demonstrating the power of the platform to deliver truly personalized experiences across all of our channels within client's Emerging Experiences team. As the Product Manager of the Platform, reporting to the Executive Director, Product Management Platform, you will drive the design and development of our core platform improvements and the experiences across all Client channels. These solutions will provide consistent and personalized experiences to customers. Your role will involve collaborating with the engineering team and individuals from different departments at Client to develop and implement solutions that fulfill our customers' information requirements.

KEY RESPONSIBILITIES:

• Serve as the first point of contact for our products and platform requests to truly understand the needs and business drivers prior to solutioning
• Capture input and employ empathy and design thinking to define scalable product concepts and solutions by deep knowledge of internal and external customers.
• Collaborate closely with our engineering organization to prioritize and complete defining, building, and implementing key platform features and services that drive a forward-looking and scalable platform.
• Collaborate with cross-functional product and business teams to launch new services, features and improvements and champion the aiQ platform.
• Lead internal and cross-business working sessions.
• Write user stories, drive grooming sessions, and prioritize the backlogs of multiple products and programs.
• Solicit constant feedback from users of the platform to advise the roadmap and feed continuous improvement
• Support our data instrumentation and analytics strategy, including collection and analysis of critical metrics across products

Required Skills:

• Product Experience - 3-5 years of related experience in digital product management, human-centered design, agile methodologies,
• Solid understanding of chatbot technologies, conversational AI, and natural language processing (NLP).
• Knowledge of user experience (UX) design principles for conversational interfaces.
• Familiarity with chatbot platforms (e.g., Dialogflow, Microsoft Bot Framework etc.).
• Technical background or understanding of software development processes.
• Experience in customer service, e-commerce, or other industries that use chatbots.
•Teamwork – strong collaboration skills with experience in bringing together cross- functional teams
• Consensus Builder – influences partners with diverse points of view and builds consensus.
• Communication - Excellent communication and presentation abilities; clearly articulates concepts, ideas, and solutions
• Big Picture Approach – the ability to zoom in and out of details and balance both technical and strategic demands.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence).
• Organizational and Leadership Skills – able to breakdown and track sophisticated projects, to integrate input from multiple sources, and to identify and track dependencies across projects.
• High Adaptability - Quickly understands new complex systems and processes
• Result-focused - recognizes the significance of a MVP. Breaks down the work into phases, ships experiences, studies how customers react, and iterates
• Product Definition – creates clear, detailed, and concise user stories with acceptance criteria to convey concepts and ideas to the cross functional Agile team.
• Roadmaps and Releases –manages release plans and roadmaps to convey delivery plans to all collaborators.
• Data Driven - loves numbers and charts and understands the story they are telling.
• Ability to analyze data and translate insights into actionable strategies.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want |www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job description:

Location: On-site requirement 3 days per week in Philadelphia (Tues/Wed/Thurs)
Start Date: 01/01/2025

Job Description Summary
We’re looking for a Product Owner for our next generation AI/NLP powered platform that powers the award-winning chatbot and more. The Platform is comprised of the systems that support the creation, curation, maintenance, and delivery of content and capabilities to support ideal and intentional omni-channel customer experiences. Demonstrating the power of the platform to deliver truly personalized experiences across all of our channels within client's Emerging Experiences team. As the Product Manager of the Platform, reporting to the Executive Director, Product Management Platform, you will drive the design and development of our core platform improvements and the experiences across all Client channels. These solutions will provide consistent and personalized experiences to customers. Your role will involve collaborating with the engineering team and individuals from different departments at Client to develop and implement solutions that fulfill our customers' information requirements.

KEY RESPONSIBILITIES:

• Serve as the first point of contact for our products and platform requests to truly understand the needs and business drivers prior to solutioning
• Capture input and employ empathy and design thinking to define scalable product concepts and solutions by deep knowledge of internal and external customers.
• Collaborate closely with our engineering organization to prioritize and complete defining, building, and implementing key platform features and services that drive a forward-looking and scalable platform.
• Collaborate with cross-functional product and business teams to launch new services, features and improvements and champion the aiQ platform.
• Lead internal and cross-business working sessions.
• Write user stories, drive grooming sessions, and prioritize the backlogs of multiple products and programs.
• Solicit constant feedback from users of the platform to advise the roadmap and feed continuous improvement
• Support our data instrumentation and analytics strategy, including collection and analysis of critical metrics across products

Required Skills:

• Product Experience - 3-5 years of related experience in digital product management, human-centered design, agile methodologies,
• Solid understanding of chatbot technologies, conversational AI, and natural language processing (NLP).
• Knowledge of user experience (UX) design principles for conversational interfaces.
• Familiarity with chatbot platforms (e.g., Dialogflow, Microsoft Bot Framework etc.).
• Technical background or understanding of software development processes.
• Experience in customer service, e-commerce, or other industries that use chatbots.
•Teamwork – strong collaboration skills with experience in bringing together cross- functional teams
• Consensus Builder – influences partners with diverse points of view and builds consensus.
• Communication - Excellent communication and presentation abilities; clearly articulates concepts, ideas, and solutions
• Big Picture Approach – the ability to zoom in and out of details and balance both technical and strategic demands.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence).
• Organizational and Leadership Skills – able to breakdown and track sophisticated projects, to integrate input from multiple sources, and to identify and track dependencies across projects.
• High Adaptability - Quickly understands new complex systems and processes
• Result-focused - recognizes the significance of a MVP. Breaks down the work into phases, ships experiences, studies how customers react, and iterates
• Product Definition – creates clear, detailed, and concise user stories with acceptance criteria to convey concepts and ideas to the cross functional Agile team.
• Roadmaps and Releases –manages release plans and roadmaps to convey delivery plans to all collaborators.
• Data Driven - loves numbers and charts and understands the story they are telling.
• Ability to analyze data and translate insights into actionable strategies.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want |www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.