At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
This role is for a Senior Production Support Engineer for our Order Management System. This is accomplished by using highly performant and scalable compute environments. Some responsibilities include responding to alerts and escalations, managing incidents and issues, technical documentation, and independently supporting/configuring complex systems. These responsibilities will expose the associate to a greater support role and a larger impact on the direction and success of our systems.
Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and contentQuick response to system monitors, alerts, escalations and all outagesProvide 24/7 on-call support on rotating schedule including specific designated systemsStudy software documentation to understand our applications business and technical alignment for providing maximum supportAnalyze statistics and Incidents to develop and execute availability improvement plansWork with peers and vendors to design technical solutions to complex application issuesFocus on service restoration and reducing Mean Time To Restoration (MTTR)Provide support guidance and direction for other production support resourcesMaintain space requirements on serversAcquire and master the general skill set required for supporting and restoring services for all management designated applications and systemContinued comprehension of proprietary systems and subsequent system and procedural updatesProvide the role of SME for the systems designated by ManagementCommunicate to the Management about service disruption and take initial measures for damage controlPerform routine maintenance on application servers and track system performanceRecognize opportunities for improved process or procedures & act on themProvide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysisProvide excellent service to all Production Support clients and business partnersPrepared to lead and coordinate teams during system/application outages and execute tasks accordingly to minimize impactAttend project meetings and provide input to project planningAdapt communication skill set to positively impact application teams What you have
Required
4-year college degree; Computer Science or related field5+ years of related experience within Java and product support. This includes:Ability to perform in-depth code reviewsProvide mentoring for junior developersExperience with Spring Boot 2 or 35+ years working with Linux OS (RHEL 6, 7 & 8 preferred) and using appropriate commands to perform tasks.3+ years of monitoring & optimizing the Linux OS / system hardware for best application performance.5 + years of scripting languages (shell, Perl, python, ruby)At least 2+years of Salt, Ansible, Puppet including identify areas of enhancement and deploy automated processes to minimize human intervention.Available on weekends or after hours as required
Preferred
Java 17 and up preferable Rudimentary knowledge of Agile SDLC a plusWorking knowledge of Git VCS a plusExperience with in-memory data grids a plus
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
Software Powered by iCIMS
www.icims.com