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Position Summary
The Senior Products and Services Specialist is an Outreach Representative position that will serve as the main point of contact for contractors promoting Duke Energy’s Residential Smart $aver Home Improvement Rebate, Find it Duke, and other energy efficiency, or demand response programs. As a Senior Products and Services Specialist, you will develop relationships with the contractors/trade allies, introduce those trade allies to Duke Energy Residential Products and Services, and nurture the long-term relationship for further cross-sell rebate opportunities as new products and services are introduced to Duke Energy residential customers. This is the intermediate level of the Trade Ally Outreach Representative classification hierarchy. Employees at this level solve more complex problems with general supervision across a designated territory. Employees are expected to develop advanced skills and the ability to work with greater independence.
Responsibilities for this position include but are not limited to the following:
Effectively support the residential energy efficiency programs by performing outreach, recruitment, and training of program trade allies/vendors and their personnel
Oversight of assigned program trade allies and their employees
Relationship building with the residential Trade Ally contractor network including attending trade shows and networking events
Relationship management, including project support, rebate submission and system support
Regional strategy planning
Energy efficiency (EE)/Demand Side Management (DSM) program training
Retention of residential trade ally contractors
Provide EE/DSM program technical support for external/internal customers, including preparing and delivering presentations
Required/Basic Qualifications:
Bachelor’s degree in Business, Engineering, Marketing or related degree
OR High School/GED Degree and (5) years related work experience.
Desired Qualifications
3+ years' experience working within HVAC, Electrical, Plumbing, Solar or Insulation markets.
Knowledge of manufacture and/or utility rebate processes.
Proficiency in Microsoft Office software tools and demonstrated ability to learn new systems.
Sales and/or customer/vendor facing experience.
Additional Preferred Qualifications
4 years of related work experience.
Knowledge of corporation's business objectives & strategies, products and services, pricing and markets.
Bachelor’s Degree in business, Finance, Engineering or equivalent and a minimum of three years of work-related experience.
Comprehensive financial and business acumen.
Business operation experience.
Understanding of utility regulatory environment.
Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, excellent leadership skills, and good facilitation skills all levels, both internal and external, to Duke Energy.
Demonstrated ability to effectively manage multiple projects and issues simultaneously.
Ability to meet deadlines and keep projects on track, independently without direct supervision.
Demonstrated effective analytical, problem identification and resolution skills to arrive at a well-crafted solution to be implemented effectively and efficiency.
Proven self-starter, results-oriented, and requiring minimal supervision to take charge and get things done.
Experience working in a team environment coordinating resources in a matrixed organization to meet customer expectations.
Demonstrated ability to interpret data related to the program/targeted customers which results in the implementation of program improvements.
Ability to leverage subject matter experts and resources.
Working Conditions
Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.
Travel Requirements
25-50%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNoPosting Expiration Date
Friday, February 14, 2025All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.Privacy
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