Job Description:
Essential Job Functions:
• Assist in monitoring service quality and adherence to SLAs and KPIs.
• Provide support to the service management team in day-to-day operations and coordination of client requests.
• Engage with clients to gather feedback, address basic concerns, and provide updates on service issues.
• Collaborate with team members to support the implementation of process improvements.
• Assist in the efficient resolution of service incidents and requests, following standard operating procedures.
• Assist in maintaining service documentation and knowledge databases.
• Support the generation of service reports for client and internal use.
• Assist in coordinating resources for service delivery, optimizing resource allocation.
Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
• Proven experience in Service and Program Management
• Proficiencies in strategic planning, team leadership, and performance management
• Continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
• Advanced degree in a relevant field a plus
• Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.