Imperva is a pioneer and leader in business security solutions for critical applications and high-value data. Thousands of the world’s leading businesses, government organizations, and service providers rely on Imperva solutions to prevent data breaches, meet compliance mandates, and manage data risk.

As part of Imperva’s expansion plans into China, we are seeking an experienced Senior Professional Services Consultant - DataSec focused on our Data Security portfolio. The candidate will advise and lead the deployment of our market-leading data security suite in our customer’s environments.

The Senior Professional Services Consultant - DataSec is an expert at Imperva’s data security products and the deployment of these products in project-based implementations. The candidate is, above all else a trusted advisor to our clients, who can engage closely with our customer to advise and implement. They are organized, self-motivated and know the data security domain well. Likely they have been involved in deployment of data security products in other organizations and have a good understanding of data security in relation to China.

This role provides a rare opportunity for the candidate to bolster their strong technical and architectural skills on market-leading security products, while also gaining project leadership experience working with clients ranging from large MNC’s to cutting-edge start-ups. Imperva Professional Services leadership will work closely with the candidate to properly support, upskill and enable the candidate to become proficient in all aspects of the role.

JOB REQUIREMENTS:

Key Accountabilities

With our customers being at the forefront of delivery experienceBuild strong, positive relationships with customers and internal teams to establish trusted advisor status.Ensures successful outcomes on assigned projectsKicks off assigned delivery projects in a structured and engaging fashionUnderstand customer implementation and integration requirementsWork to define data security target architecture and project delivery plans in alignment with customer technical requirements and best practicesExecute on the delivery plans and ensure that Imperva data security products and deployed and operating successfullyPerform hands-on configuration of the data security products to ensure correct setupPerform any necessary troubleshooting for proper implementation using escalation resources where necessaryCreate and support the creation of project deliverables and updatesPerform technical enablement for the customer and technical mentorship for peersAdvise and provide technical, best practice guidance on data security solutions and implementations where necessaryMaintain a strong understanding of Chinese data security trends and landscape, while also regularly upskilling to maintain technically relevancy on Imperva products, security best practices, and wider cloud and on-premises infrastructureProvide a positive customer experience to drive the value of Imperva amongst our customers.

Key Performance Indicators

KPIs Include (not limited to):
Delivery of assigned projects in terms of
a. project outcomes
b. project deliverables
c. timelines
d. budget

Customer Experience indicators (e.g., CSAT and NPS)Enablement and mentorship of peers and juniorsSelf-development and technical certification

PERSON SPECIFICATION:

Technical Skills

3-5 years’ hands-on experience working on security technologies in a data security context2-3 year’s hands-on experience implementing, configuring and troubleshooting application infrastructure and databases in a production environment2+ years of experience working in a services-oriented, project environment with direct engagement with customersHands-on knowledge of common databases (Oracle, MSSQL, MySQL, MongoDB) and cloud databases (AWS Aurora, Azure SQL)Knowledge of cloud platforms such as Alicloud, Tencent, AWS, Azure and VMware ESXScripting and automation experience using tools such as Terraform, Bash, PythonExperience working with security technologies from Imperva, IBM, McAffee or similar
· (preferred) Cloud certification (Alicloud, Tencent, AWS, Azure).
· (preferred) Project Management experience
· (preferred) Knowledge of networking fundamentals, TCP/IP, HTTP, Load balancers, proxies, and firewalls.

Person Skills

Fluent in Mandarin Chinese (written and verbal). Conversational English (written and verbal)Able to confidently present in front of prospects (pre-sales) and clients (post-sales), with proven experience and examplesSelf-starter and able to lead project delivery independentlyAn aptitude for mastering new software applicationsEager attitude with a thirst to constantly technically grow and upskill across multiple technical domainsAbility to understand and communicate concepts quickly, succinctly, and accurately, both in writing and verballyHighly motivated, driven, and passionate about technology, training and customer successAble to plan for and deliver a project on a specific deadlineAnalytical mind with a structured troubleshooting approachEffective presentation and technical workshop skills with the capacity to build rapport and relationships to achieve project outcomesStrong ability to engage and leverage teams across the business to achieve project outcomesEffective with time management and expected deliverables

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