WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

The Senior Program Analyst is responsible for supporting IT projects, troubleshooting technical issues, and ensuring the seamless operation of IT systems and services. This role involves working closely with various departments to identify and implement technology solutions that align with business objectives. The Senior Program Analyst will also mentor junior staff and contribute to the strategic planning of IT service management. Key Responsibilities: Technical Support and Troubleshooting: Provide advanced technical support for hardware, software, and network issues. • Diagnose and resolve complex technical problems, ensuring minimal downtime over the calls as well. Develop and implement troubleshooting procedures and guidelines. Systems Administration: Oversee the administration of IT systems, including servers, networks, and applications. Ensure system security, performance, and availability. Perform regular system updates, patches, and backups. Documentation and Reporting: Maintain detailed documentation of IT systems, configurations, and processes. Prepare regular reports on system performance, incidents, and project status. Develop user manuals and training materials for end-users.Team Leadership and Development: Mentor and guide junior IT staff, providing training and professional development opportunities. Foster a collaborative and inclusive team environment.

Qualifications:-Graduation in any field3+ years of experience in IT support, systems administration, or a similar role. Strong knowledge of server infrastructure, including Windows and IT service desk.Proficiency in troubleshooting and resolving hardware, software, and network issues. Excellent communication and interpersonal skills. ITIL and Azure certifications are a plus. Analytical and problem-solving skills. Technical Skills:-Candidate should possess good technical skills and have strong knowledge of tools like Active Directory, VPN, Office365, DNS, DHCP, ITIL, ServiceNow, JIRA, Confluence and basic SQL knowledge.