Overview Our Commitment to Equity: The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner. Job Summary: The YMCA of Greater Seattle seeks a passionate, mission-driven leader to join our team as the Senior Program Executive Director for Membership. This role is responsible for overseeing and enhancing the membership experience across all branches. The Senior Program Executive Director will develop and implement strategic plans to increase member engagement, retention, and satisfaction, fostering a sense of community and belonging among all members. This position reports to the Assistant Vice President (AVP) of Membership and Programs. What you'll get from working at The Y: · Membership to the YMCA of Greater Seattle for you and your household · Medical, Dental, Vision, and Life insurance · Retirement with generous employer contributions · Free access to mental health resources · Rapidly-accruing paid time off (PTO) · Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs Hiring Range: $94,000 to $110,000 annually Responsibilities + Strategic Leadership: Develop and execute strategic plans for membership growth and retention across all branches. + Membership Engagement: Design and implement initiatives to enhance member engagement, satisfaction, and retention. + Program Development: Oversee the development and delivery of high-quality programs and services that meet the needs of members. + Corporate and Local Business Memberships: Develop strategies to engage corporate partners and local businesses in membership programs. Create tailored membership plans for businesses that encourage employee participation and wellness. + Pricing Strategies: Design and implement effective pricing strategies to attract and retain members. Analyze market trends and adjust pricing models to ensure competitiveness and accessibility. + Standards Execution and Auditing: Ensure that standards are executed across all branches. Regularly audit the effectiveness of these standards and make necessary improvements. + Collaboration with Branch Executives: Work closely with branch executives to drive membership revenue at the local branches. Provide support and guidance to help them meet their membership goals. + Marketing Collaboration: Work with the marketing team to lead all promotional membership campaigns. Ensure that marketing efforts are aligned with membership strategies and organizational goals. + Associate Service Center Management: Ensure that the associate service center (call center) provides the highest quality of service for both outbound and inbound calls related to membership. Implement best practices and training to enhance customer service. + Team Leadership: Lead, mentor, and develop membership staff, fostering a collaborative and inclusive work environment. + Financial Management: Manage membership budgets, ensuring financial sustainability and growth. + Collaboration: Work closely with other departments to align membership strategies with organizational goals. + Data-Driven Decisions: Use data analytics to inform and improve membership strategies and outcomes. + Community Outreach: Build and maintain relationships with community partners to support membership growth and engagement. + Customer Service: Ensure the highest level of customer service is provided to all members Qualifications + Bachelor’s degree in business, marketing, psychology, or a related field. + Minimum of 10 years of progressively responsible management experience in membership, customer service, or program development, with a proven track record of success. + Demonstrated ability to lead and develop high-performing teams. + Strong strategic planning skills with the ability to translate vision into actionable plans. + Excellent communication and interpersonal skills, with the ability to influence and engage a wide range of stakeholders. + Recognized for being customer-obsessed and having a passion for delivering exceptional member experiences. + Proficient in using data and analytics to drive decision-making and achieve results. + Ability to adapt to changing market dynamics and organizational needs. Preferred Qualifications: + Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.). + Ability to speak any language in addition to English may be helpful. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. Expected Hours of Work: Full-time position, Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evening and weekend work as needed. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Travel Travel is primarily local, although some out-of-the-area and overnight travel may be expected. You'll be a great fit for the Seattle Y if you · Thrive on working in a collaborative environment. · Are very adaptable. · Have high ownership and strong work ethic. · Are a great problem solver who can think on your feet. · Truly enjoy being of service to people. · Like being part of a team that cares about one another as people and enjoy working together. · Want to know that the work you do contributes to building a better, stronger community for all. Our Mission Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. YMCA of Greater Seattle's Core Values · Respect · Responsibility · Honesty · Caring · Passion for Excellence YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.