The Associate Training team within NA Learning and Development is looking a Senior Program Manager to build scalable training and on-boarding programs for UTR Associates within North America Amazon Logistics (AMZL). This role requires scoping and creating project plans, planning and managing on-the-job learning programs including content, implementation, and measurement across multiple modalities and formats.

Key job responsibilities
- Lead the development, design, and implementation of comprehensive training programs for AMZL Associates, focusing on strategic needs analysis and curriculum development.
- Collaborate with cross-functional partners and SMEs to identify learning priorities and leverage existing content across Amazon's global network.
- Drive innovation in training methodology by identifying cost-effective tools and learning technologies to scale programs and improve effectiveness.
- Measure and evaluate program impact while continuously optimizing for better outcomes.
- Partner with Support teams to ensure program consistency and develop integrated learning pathways that enhance technical skills and leadership capabilities across all levels.
- Manage stakeholder communications and change management processes to maintain alignment with organizational goals.
- Up to 10% travel required



A day in the life
Day to day activities include leading and attending conference calls, writing and presenting business papers, holding one-on-one status calls with partners, completing fact-finding and feedback collection sessions, and deep diving data, feedback, and other information to propose root-cause analyses and correlating solutions.

About the team
The Associate Training team within L&D focuses on developing, launching, and improving all training events that our UTR Associates will experience. We seek to prioritize the Associate experience and provide a world-class on-boarding and continuous development journey which promotes learning needs and drives our business goals forward.