Have you ever thought about what it takes to detect and mitigate risk among hundreds of millions of customer transactions and be involved in a new business? What would you do to create a trusted marketplace where millions of buyers can safely transact in a physical retail environment? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager who is passionate, has strong bias for action, and has experience leading multi-organizational projects.

We are seeking a Program Manager who can drive process improvement initiatives and support new launches within the Payment Risk space to reduce bad-debt and reputational risk exposures for our Digital Stores business, preventing bad actors and improving the customer experience.

Key job responsibilities
Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.
Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.
Reporting: Reporting on progress of multiple projects, KPIs for Business and Consumer Payments, and providing regular updates to senior management.
Collaboration: Partners with (advises and supports) the global process owners, Business partners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects