Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts, who work tirelessly to support digital services for more than one billion customers and twenty million businesses in over ninety countries worldwide. 

 

Within CO+I, the Core Datacenter Services (CDS) team is responsible for delivering improving the overall availability and efficiency for Microsoft’s cloud business. The IT Process and Standardization (ITPS) team within CDS is seeking a Senior Technical Program Manager, IT Process and Standardization to drive the development and standardization of IT support processes across Microsoft's cloud infrastructure operations. This role will collaborate closely with Datacenter Operations and other engineering partners to define and implement IT service delivery processes, establish service level agreements, and integrate tools and standards to ensure quality outcomes. The successful candidate will manage and integrate IT processes into IT production support services delivered by Datacenter Operations including breakfix, fleet health remediation, and content migration, while also introducing new services to support engineering efforts.  

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.  

This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up to 50%.